Hi everyone,I followed this video to add a Playbook tab to a Workspace record page: https://www.youtube.com/watch?v=ZmjVlOV-QWUThat part works fine, but I’m trying to refine the behavior a bit further.Does anyone know if it’s possible to make the Pla...
I want to add a field which is existing on sc task table in service operations workspace sc task.Can anyone help me to add existing field of sctask in SOW of SCTASK
When I click on the new on the Problem tasks section under problem record OR Create Problem Task on problem record in "Service Operations Workspace", it opens a popup window asking to choose type. I would like to disable this and directly lands into ...
In the service operations workspace, for the express list there is a filter by Impacted Services. I can see what I want to filter on, and I select it, then I select another filter, but instead of being an OR condition, its an AND condition. How do ...
When setting up a team's on call escalation policies, is it possible to notify a different team's on call rotation in an escalation?
I would like to customize the field mapping when creating a Change Request from a Problem in Service Operations Workspace (SOW).In Workflow Studio, I found the action “Create Standard Change Request” and confirmed that it defines the default field ma...
Does anyone know how you can edit the PIR that is displayed in the Service Operations Workspace when a Major Incident is resolved. It's obviously different from the one shown in the Major Incident Workbench. We'd like to add additional sections to it...
(On Interaction Table)In the Record Information contextual side panel of the User widget, a link labeled "Assigned Assets" is available, which correctly redirects to the User’s Assets related records list when accessed from the Interaction record vie...
Hi all, I'm looking to setup an event for a single score visualisation, but I'm running into issues getting it to open a specific list on the /list page within workspace rather than the /simplelist. The /simplelist page destination works when the v...
Hi Team, Could you please help me with how to add the ADD button to the cases related list on problem record in sow.?T@Dr Atul G- LNG
Hi everyone, I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the...
Hi,I’m trying to configure Wrap‑Up Codes for Interactions Records as part of a Service Operations Workspace (SOW), but the behavior is not working as expected.When I click the End Chat UI Action in Service Operations Workspace (SOW), the chat is clos...
Create Task button on the SOW for Idea Management not working in workspace and working fine in the native view.UI Action - Create TaskTable - Idea Client - TrueScript - OOTB scriptWorkspace Section - Workspace Client Script (Empty).I believe we need ...
Hi, Can anyone help/guide me on this issue,What was done Created a custom workspace (Service Request Workspace) by duplicating the existing SOW (Service Operations Workspace). In the List menu of this new workspace, added three custom tables. Role-ba...
Hi,When clicking the resolve button, it is coming up with a close code. I would like to replace the code with a custom resolution code. What is the easiest way to achieve this?Many thanks!