I have the Create Knowledge button on Incidents in SOW working. Another requirement came in.OOB, Create Knowledge is available on Resolved and Closed incidents.The new requirement is having the button available on Work in Progress Incidents as well.A...
Hi, Is there a way to limit access to certain employees to only Service Operation Workspace, particularly by removing access to the ALL menu? Regards, Karine
Hi Community,I am going to perform migration from ITSM agent workspace to SOW using Migration Utility by SNI have some doubts to related to that->My instance is on Xanadu and SOW is also available there and my Agent workspace is OOB no configurations...
How do you get the greeting to display at the top of the Service Operations Workspace after it has been closed?
Problem statement: In a Native UI when we create a change and if any conflict happens on Change scheduled, it shows a warning message "Scheduling conflict detected". But when we open the same in Configurable Workspace it doesn't show.In a nutshell, w...
Hi everyone,I'm currently working with the Service Operational Workspace in ServiceNow and want tocustomize the Overview Dashboard. However, I'm not sure how to create a newdashboard or add existing dashboards/widgets to the Overview Dashboard.Can so...
Would anyone happen to know how to add multiple assignment groups to a trigger rule for On-Call Scheduling?We have trigger rules based on the support group of a service offering, but in times of critical and high-priority incidents, additional groups...
Hi,one little very annoying thing: The "Search" field in the list edit pop up is not well framed - the UI implies it is much bigger and it is super annoying when one clicks in the box, but misses the actual search field.Implied field area: Actual Se...
Hi I need help to add a default sorting filter for everyone. and every time if he search any problem in related list incident it should be sorted by "resolved" descending My Requirement: by default for every user in problem record, incident related l...
Hi all- Question...we are having an intermittent issue that I'm wondering if anyone else has seen/experienced:User is in a tab with an active IncidentUser makes updates to the data in the record (field text/work notes/etc.) and does not save the reco...
Hi Community,I have a requirement to display data on a dashboard using Data Visualization → Single Score, where the records will change to the "Registered" status within the next 3 days.The calculation logic is:In the table, records with the status "...
Problem statement: In a Native UI when we create a change and if any conflict happens on Change scheduled, it shows a warning message "Scheduling conflict detected". But when we open the same in Configurable Workspace it doesn't show.Can some one hel...
Auto generated emails are not showing on the activity stream on SOW, if we look at the same incident in the old UI the emails issued by the system do appear in the activity stream, we have checked the filters and the correct options are selected (tri...
I'm hoping I'm just missing something basic here... I'm trying to build a basic Simple List, on the sc_req_item table that needs to include several of the catalog item variables on it, but when I try and choose those variables, the dot-walk options u...
Hi,Im trying to decide what the best practice would be to populate RITM information on the approval record, within Service Operations Workspace. I know the Approval summarizer formatter won't work within SOW since it's a UI Macro. I thought maybe DOT...
