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Resolved! SOW Tab display bad ticket

Hi all, We have juste upgrade our instance to Yokohama from xanadu, and some colleagues have reported to me that when opening ticket A, the title and description actually displayed the information from ticket B (previously opened).When closing and re...

Karine_M by Tera Guru
  • 165 Views
  • 1 replies
  • 0 helpfuls

SOW - "My lists" editing columns not working

We are having an issue with the "My lists" in Service Operations Workspace.When a user tries to "Edit Columns" on one of his/hers list by removing or adding any of the fields.The list does not get updated with those changes. This only happens with ol...

Vlad7 by Tera Contributor
  • 2578 Views
  • 17 replies
  • 5 helpfuls

Resolved! Browser response time in SOW ?

Hi all, In the classic view, you can view the 'Browser response time' (by clicking the button ), which also lists the UI policies and client scripts launched when the page loads.Is there a similar feature in the SOW that allows us to quickly identify...

Karine_M_1-1753279777159.png Karine_M_0-1753279750249.png
Karine_M by Tera Guru
  • 233 Views
  • 1 replies
  • 1 helpfuls

SOW - Related List Edit Button enabling

In the native view, if we need to relate any Requested Items (RITMs), we can use the Parent RITM field, and there's an Edit button available to add RITMs to the related list. I have configured the same Parent RITM related list in the Service Operatio...

aparnaravi by Tera Contributor
  • 292 Views
  • 4 replies
  • 2 helpfuls

Resolved! Styling in SOW

In native UI we have colors for what state the approval is, however when looking at this in SOW the colours are not there. Is there a way to do this. 

joshmorris_0-1752661251436.png joshmorris_1-1752661279335.png
joshmorris by Tera Guru
  • 262 Views
  • 4 replies
  • 0 helpfuls