Hi Team, When clicked on create new Problem Task Ui button in SOW from Problem record there should be 2 options Root cause analyses and General .However, these options are not visible . Please find the attached screenshot for reference. Could someone...
Hi, I have a related list on Change Request form in Service Operations Workspace. When i click on release record, it opens the release in Release in Service Operations Workspace, Instead i want it to open in DPR Workspace. Check last image below: I...
Hi Team, We have upgrade to Zurich, After upgrade when user is opening Incident in SOW from Dashboard it is shwoing below error message. User is able to view incident from native View and in Global searcch also it is working. In SOW under My Inciden...
We recently upgraded to Zurich and the Service Desk team is asking if there is a way to get this black pop-up to stop appearing.This black popup is in the way of closing an interaction since the x is covered. I know they can just hover over Details ...
Hi People,There is a requirement to highlight the fields(Ex: Owned by,Location) with some color in the Windows servers class records if the owned by and location values are empty.I wrote a client script but its working in classic view but not in the ...
I have a requirement to add a confirmation box in the CSM/FSM workspace after selecting multiple records from the list view, before performing any action.In the list view, we have an "Assigned to Me" UI action visible. When a user selects this confir...
Hi Team,I have a quick question, I have created three Modal on the page on click of a button first modal will appear which has choice field based on the choice either modal two or three should popup, my current approach is i have created a client sta...
I would like to make the Filter assist the alternate option or turn it off. I find it to be far slower than I need for about 98% of searches or filter edits that I need to do on a daily basis (swap active true and false, change what group I am lookin...
Are there any options to add new Search Action Configurations for the Agent Assist INC table configuration? Currently it shows Attach and Flag article actions for KB articles.We have a requirement to customize by adding a new search action "Populate"...
Hi @Ankur Bawiskar , I want to add delay in the script include.I tried the script mentioned in this https://www.servicenow.com/community/service-operations-workspace/add-sleep-or-delay-in-your-script-for-global-scoped-app/tac-p/3516944#M207 in my sc...
Here’s a clearer, more polished version of your message:We want ITIL agents to see the “Service Desk Overview” dashboard by default on their SOW landing (home) page, while Tier 2 agents (users with the Tier 2 role) should see the “Service Team Overvi...
I have created a related list in Catalog task, to show the attachments for the sc_task, the parent req_item and the parent request, all together.In legacy view, it works perfect, but in SOW, when I click in the file name it opens the sys_attachment r...
When opening a knowledge article from the list view in SOW or CSM workspace, the article is opened in an article view, but we wish for it to open directly in the edit view. Does anyone know a way to do that? Have attached pictures of the different vi...
Hi Team, There is a requirement where users want to rename the widget name in the overview dashboard in servicenow workspace, can someone help me how to achieve it. regards,Priya
When I look at the PIR for a Major Incident in the Major Incident Workbench it includes all of the activities in the Timeline, but when I look at the PIR for the same incident in Service Ops Workspace, it only gives me the Opened, Promoted, Resolved ...