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Service Operations Workspace forum
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Forum Posts

How to set a default in SOW?

Hi Guys,I need to remove the IT Agent Dashboard as a default in SOW and I need to replace it with something else.I migrated 2 of our dashboards to Platform Analytics and made them visible in SOW. I can see them listed, however,  it takes so much time...

JLeong by Mega Sage
  • 3030 Views
  • 13 replies
  • 8 helpfuls

Resolved! Show addInfoMessage in SOW

Hi all, In SOW when we have many alert to display (we use addInfoMessage). Alerts are grouped and hidden by default :Is there a way to change the default value and pass it to show ?Is there a way to configure the number of alerts to display before hi...

Karine_M_0-1752133026244.png
Karine_M by Tera Guru
  • 751 Views
  • 3 replies
  • 2 helpfuls

filter UIb component setup on workspace

Hello Everyone,I am facing an issue with filter component in ui builder i have created filter component on my workspace category and subcategorywhen i select any value in category filter it is showing unavailable options in subcategory filterexpected...

jai281997_1-1759674439933.png
jai281997 by Tera Contributor
  • 343 Views
  • 1 replies
  • 0 helpfuls

Uncommanded Theme switch

I've had an odd issue with all three of my instances since upgrading to Yokohama.  While I am working in a workspace view, selecting related links causes by instance to switch from my company's theme to the standard Polaris theme.  Duplication steps:...

EvansJa by Tera Contributor
  • 383 Views
  • 2 replies
  • 1 helpfuls

Resolved! Modify view for CI clicked from Incident

I have configured the SOW view for CIs so when I open a CI in the workspace it shows with this view. However, if I open an incident and click on the CI that is on the incident, the CI opens in the Default view. How can I have the CI open in the SOW v...

Ryan S by Kilo Sage
  • 1793 Views
  • 13 replies
  • 0 helpfuls