Incident record redirect to show when opening from global search.

[Rajugoud]

When a user searches for an Incident record using Global Search, the record should open in Workspace instead of the Platform form view, but only for users who have a specific role.
This redirection should happen only when the record is opened from Global Search / Workspace search, and it should NOT affect navigation from list view or form view.

For incident and problem records only

Is it possible.

Thankyou in advance.

[NiharikaU]

ServiceNow's Global Search uses Search Result Formatters and UI Actions/Scripts to control where records open.The onLoad Client Script approach is the most reliable path — deploy one script each for incident and problem tables, scoped to your specific role. This ensures the redirect fires when the platform form loads from search.

Please mark this helpful and like the response , for the future refrences

[Mark Manders]

This complexity will make it nearly impossible to do so. Why would you only want this from global search for a specific role? What the difference how the user finds/opens the incident? If it it was just 'this role should always land on workspace' it's something you could do, but just from the global search results won't be possible.