Make read-only variable in the Service Operations Workspace

[Giuseppe4]

Why are the item variables read-only on the Requested Item (RITM) form, while the same variables are editable within the ServiceNow Workspace? What technical or configuration factors cause this difference in behaviour between the two contexts?

[Ankur Bawiskar · Accepted solution]

@Giuseppe4 

in native there must be some client script which is making those read-only.

That client script seems to be running only for Default view and not Workspace view.

Did you check that?

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[Bhimashankar H]

Hi, @Giuseppe4 ,

Check if there is any client script on that table and which are running on UI type as 'desktop'(except 'all') which runs only on native view not on workspace. When you set the UI type 'All' that will run on workspace too.

I hope you have observed on same record.

Thanks,
Bhimashankar H

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[Bhimashankar H]

Hi @Giuseppe4 ,

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks,
Bhimashankar H

[PrashantLearnIT]

Hi @Giuseppe4 

Your script might be running only in Desktop View. You have to set your client scripts/ui policy to run in the workspace as well.