Monitor Service Operations Workspace Utilization for adoption

jayantchauhan
Tera Contributor

‎04-03-2025 01:17 AM

Hi,

 

Is there a way to monitor the utilization of Service Operations Workspace for number of agents using or no. of transactions performed via SOW? 

This will help in identifying and tracking the adoption rate of Service Operations Workspace against Classic UI ways of working for the agents. 

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Infinity_RL
Tera Expert

‎07-24-2025 01:57 AM

Yes, through the User Experience Analytics: https://www.servicenow.com/docs/bundle/xanadu-now-intelligence/page/administer/user-exp-analytics/co...

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