How to get Change Success Score icon to show up in the Service Operations Workspace view?
The change Success Score icon is visible in the native view but not the SOW view, how do I enable the icon in the SOW view?
Forum Posts
Agent presence state is not changing from Available to Offline immediately.
Hello everyone.We've faced one specific issue with Advanced Work Assignment functionality.There is some delay (about 20 seconds) for certain agents when they are changing they status from Available to Offline.When the agent is changing his status to ...
I need to translate from english to spanish the Service Operation Workspace.
I am trying to translate texts that are in the portal of the Service Operation Workspace, to the Spanish language, I already have installed the corresponding plugins, first of all, I want to translate some texts that come in the home (No history yet ...
Enable sidebar discussion in Service Operations Workspace for incident
Hi. Im trying at best effort to enable sidebar discussion for the SOW and incident...https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-operations-workspace/task/initate-sidebar-chat-sow.html however, I cant seem to lo...
Advanced Work Assignement (AWA)- Dashboard
Hi, Please , is there any documentation showing how to configure those charts ?I would like to know how to display graphs by group and channel AND by Offline , Available as in this example in documentation ServiceNow.Thank you very muchRegard
Set the Follow Up date to existing Incidents using Power Automate
HelloI'm using the ServiceNow > Update Record action to update existing Incidents with a number of fields including the Follow Up date. However, I'm stuck trying to set the Follow Up date to current-date + 3 business days (with a time of 11:00:00).I'...
Transfer UI action buttons to the new service operation workspace and add UI builder buttons
As our team is looking into migrating from our current platform page to the new service operation workspace, we have realized that the forms in the service operation workspace looks a lot different compare to the forms we have in the service operatio...
change background colour of additional comments
How to change background colour of additional comments of incidents in SOW(service operation workspace) ?
EVAM - Filter for tags
I've noticed that non db fields such as sys_tags doesn't seem to be picked up by EVAM filters. Does anyone have any insights to this? I'm trying to add incidents with a specific tag to the Announcements section on the SOW Landing page. But they just ...
Subcategory is Remain empty and mandatory after saving the form on SOW(Service Operations Workspace)
The subcategory remains empty and mandatory for the SCTASK ticket after saving the form on SOW(Service Operations Workspace), but if we reload the form correct value will be visible on the subcategory for SCTASK. We are facing this issue only on SOW ...
Unable to see the sidebar in Service Operation Workspace
Hello, I am unable to see the sidebar in SOW. In Production, I can see it, but not in Development. Please let me know if you have any ideas about this issue. Please find below attached screenshot for DEV.
Resolved! Where does the highlighted state value on EVAM Cards come from?
Looking through the EVAM View Configs for Incidents, used in Service Operations Workspace, I notice in the mappings object, it says "highlightedHeaderLabel": "state"But where does the actual highlighted labels come from?I assumed it's from UX Highli...
Resolved! Modify default list view table
Does anyone know of a way to modify the default table populating the list view on the Service Operations Workspace? Out of box it pulls from incident, however, we would like to have it pull from Universal Request's instead. I have not seen anything i...
how can I add Service operations workspace view in records like Demands, HR Cases.
Hello all,how can I add Service operations workspace view in records like Demands, HR Cases. I have added this as UI lists in SOW . But when I open this record in SOW , It shows the record in default view . In the platform too , when I open the deman...
Service Operations Workspace remember user selection (ToggleWorkPersonaTier2)
We have a requirement to amend the Tier 2/3 specialist service operations workspace page to remember user preference of the dropdwon selection "Your work/Your team's work". This is because managers want to be able to have their preference of "Your te...
