Forum Posts
Add "X" close option in the notification pop up in the inbox of AWA Service operations workspace
Hello everyone,We have a requirement regarding the Automated Work Assignment inbox notifications for the Service Operational Workspace.We would like to add a 'close' (x) option on the card for the Catalog Task record notification to close the notific...
Screenshots from emails not visible in ticket activity
When a user replies to an email from ServiceNow which contains screenshots when the email gets added to the ticket activity the screenshot is not visible and I can only obtain them in the sent mailbox under my admin account download them and add them...
Resolved! Edit SOW Submitted Requested message
Does anyone know where to edit the message when an ITIL user logs a request ticket from the SOW saying Than you! Your request has been been submitted. I want the View Details button to bring me to the RITM instead of the REQ
Service Operation Workspace editing
Hi,we are trying to edit our Service Operation Workspace but there’s a “read only” message. we tried duplicating the page, and when we press the overview-viewport “edit content” the page doesn’t display the content. thanks!
Resolved! Change the default choice of the Service Operations Workspace to "Your team's work"
I need the SOW to display the team's work by default instead of the person's work.
Different playbooks showing in Playbook tab in SOW than in quick actions pane
Is there any reason why in the main Playbooks tab within SOW for a Major Incident, that we are getting extra playbooks showing that aren't actually set to be active within SOW configuration?The two showing in the right hand pane are correct and shoul...
Resolved! Remove from My Lists in SOW
I've created a custom listing in My Lists in SOW, but want to remove it now. How can I remove it? I can only change order of the items in My List, but not delete them. How can this be done?
Create reports from list in SOW - will this be possible in a future release?
Hellos I was wondering if anyone knows if it will be possible in the future to create reports directly from a list in the SOW (or any other CWS)? Like it is possible today from the Platform User Interface:Thanks!Gioia
SOW - How to remove the On-call notification preference tab?
Hi Guys,In SOW, under Schedules, how can we remove the tab for the "On-call notification preference tab"? Thanks.
Resolved! How to change the order of Record creation in Service Operations Workspace
Hi, In the Service Operation Workspace when we want to create a new record in a new tab, we click on the + sign which gives few option (ex : New Incident, New Interaction etc) Is there a way we can reorder these options or add new options? Thanks in ...
How to gain new values in workspace service catalog tab
Hi, I have a UI action buttion on the HR case to open new catalog item and populate some data from the HR case to the catalog item. But the data is not updated when I click Ui action button on new HR case untill and unless the tabs of catalog items a...
Upcoming section in service operation workspace
Created Extension point as per the below servicenow docs still the change_task records are not showing up in upcoming section of service operations workspace. Could you suggest any other way we can make it visibleservice now docs: https://docs.servic...
Resolved! Is there a way to inactive Collaborate Tab SNC?
Hi Guys, I need to inactivate the Collaborate Tab in SOW but the item is read-only based on its protection policy.How can I hide it? Thanks in advance.
How to Edit the Service Operation Dashboard/report and Change the tile from Green to Red (Conditiona
Hi , I am trying to Edit the Tile in this Service Operation Dashboard. if these services are related to Incident, then I need to show them in red colour. but these are not editable in UI builder. help in this regard is much appreciated#Service Operat...
