Hi, is it any option to turn off every notification for the whole group members?Case scenario:incident is about to trigger a notification for a group XYZ assigned in the assignment group field. We don't want this XYZ group members to receive any noti...
Hello,I have created dashboards in Workspace View but am unable to add reports to the same dashboards. These dashboards are used for a customer service management application. Best Regards, .
Hello Everyone, I have received a requirement where we need to make the SOW (Service Operations Workspace) to be the default homepage for all ITIL users/particular groups. Please advice me how can I suggest this. Kind Regards,Atanu Maityatanumaity730...
Hello!Is there any feature/plugin for dynamic translation to translate outgoing emails that are manually written from the SOW ex. incident record from this view?
Issue: The Version and Language fields on an open knowledge article in the SOW have the same color background and text, making the fields unreadable.Steps to Recreate:- Navigate to SOW- Open any Knowledge article- Scroll down to the bottom of the art...
A user with admin will see three buttons: Mark complete, Skip, and View article.However, users without admin (Grant evt_mgmt_operator, pd_autor, playbook_write, playbook_admin, etc.) will only see View Article. Why?
I am working on configuring the Service Operation Workspace (SOW), specifically for the Agent Assist feature in the Incident Deflection search context. Currently, we are using the searcher option set to 'Knowledge and Pinned' for this context.Is ther...
How to hide the Metric Tab in the Alert Related list in Service operation workspace
Hi, When installing "Service Builder" it comes with 4 UI actions for creating and updating Service and Offerings.The actions are working in Core UI but they are not configured to work on SOW. Can anyone here in the community assist with how I should ...
Hi How do you add actions in Agent Assist?Like "Attach", "Helpful", We want to add our custom actions
Hi, I would like to know if it's possible to track who use SOW? We try to migrate from classic UI to SOW, but users are not very happy with workspaces. So, I would like to see who use it and who does not. We have User Experience Analytics installed,...
Hi everyone,I’m working on Workforce Optimization for ITSM and I have a requirement to enable multi-assignment for a custom RITM record.I tried updating the record in the sn_wfo_work_sched_work_config table by modifying the "Assigned to field", which...
Hi Everyone Not sure if I would get any replies as such but this is actually a pretty basic question to which I have never ever heard anything remotely anywhere and thats pretty strange . I will begin by saying that UI Builder is cool and "heart num...
Hi All, Actually I have a requirement that , in workspace we have create new List called "SLA Due", so which pulls the list of incidents which are SLA Business percentage is 75% or more than 75% ? Please help me to achieve this ThanksDeepika
Hi team,How to make the List View's preview icon popup details of an Incident fields read only for ITIL role/Service desk agents Thanks
