Need to add SLA timer for catalog task as we have for Incident

Shaik Najma · 3 weeks ago

Please let me know the process

Ankur Bawiskar · 3 weeks ago

see this blog

Service Operations Workspace - No Matching SLAs found

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · 2 weeks ago

@Shaik Najma

Just following up to see whether my suggested link worked for you.

If you're still facing any issues, I'd be happy to help further.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Tanushree Maiti · 3 weeks ago

Hi @Shaik Najma

Refer: Configure the SLA timer

https://www.servicenow.com/community/itsm-forum/how-to-show-the-ritm-sla-on-the-sc-task/m-p/448300

https://www.youtube.com/watch?v=jmqXM2a6Wo0&t=63s

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti