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Need to add SLA timer for catalog task as we have for Incident

Shaik Najma
Tera Contributor

‎07-24-2026 05:03 AM

ShaikNajma_0-1784894572436.png

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Please let me know the process

 

 

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Ankur Bawiskar
Tera Patron

‎07-24-2026 05:21 AM

@Shaik Najma 

see this blog

Service Operations Workspace - No Matching SLAs found 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Ankur Bawiskar
Tera Patron
In response to Ankur Bawiskar

‎07-27-2026 08:29 PM

@Shaik Najma 

Just following up to see whether my suggested link worked for you.

If you're still facing any issues, I'd be happy to help further.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

‎07-24-2026 08:07 AM

Hi @Shaik Najma 

 

Refer:    Configure the SLA timer 

 

https://www.servicenow.com/community/itsm-forum/how-to-show-the-ritm-sla-on-the-sc-task/m-p/448300

https://www.youtube.com/watch?v=jmqXM2a6Wo0&t=63s

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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