No list view when interacting with newly added donut visualization

[Rob Banks]

Hi everyone, I'm back with another question regarding donuts on SOW. I've found the SOW v5.0 configuration guidance PDF and some other posts about customizing the donut visualizations on the overview page in SOW, but I'm running into an issue with a newly created donut; it isn't showing any list view when clicking on the donut itself. Below is the client script I used to create the donut:

{

"id": "all_tasks",

"tableName": "task",

"tableDisplayValue": "Task",

"myWorkQuery": "active=true^assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe^sys_class_name=incident^ORsys_class_name=sc_request^ORsys_class_name=incident_task^ORsys_class_name=sc_task",

"myTeamQuery": "active=true^assignment_groupDYNAMICd6435e965f510100a9ad2572f2b47744^sys_class_name=incident^ORsys_class_name=sc_request^ORsys_class_name=incident_task^ORsys_class_name=change_task",

"listView": 'sow_landing_page',

"header": mode == 'your_work' ? await helpers.translate("All tasks assigned to you") : await helpers.translate("All tasks assigned to your team"),

"groupByField": "state",

"evamId": evamDef["delegatedTaskEvamDefinitionId"],

"updated_on": "^ORDERBYDESCsys_updated_on",

},

From what I can understand, this should be using the 'sow_landing_page' list view on the task table, which is configured. This is where I am lost, though, as I don't know what exactly is not configured correctly that is making the above donut not pull the list. It's updating correctly / has the correct information on the visualization itself, but no list. Any recommendations would be helpful and appreciated.

[Sujatha V M]

@Rob Banks  Please check the article for reference which might help for your issue,

https://www.servicenow.com/community/incident-management-sow-articles/service-operations-workspace-h...

[Rob Banks]

Hi Sujatha. My apologies for the delay in responding. The project team decided to go a different way, so we aren't going to be focusing on SOW as the main landing page for everyone. Therefore, this fell off my radar as I've been working on configuring other things. I did want to come back to respond to you, though.

Thanks for the link. I've already previously done all of this, which is how I configured the new donut initially. It's not a big deal, though, as this was just being done in DEV environment and my changes were reverted.