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On-call schedule

Thereza Van der
Tera Contributor

Good afternoon all

 

I setup on-cal scheduling for our users but one of the requirements was that, if I cannot be on call, I want to discuss with a peer to stand in for me but the peer must schedule the absence? I know it works the other way around, but this lady said in an emergency she won't be fiddling with the on-call schedule on the phone. I just want to know if it possible, if not, I will just tell them that.

 

 

Regards

Thereza

 

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @Thereza Van der 

 

Refer:  Getting started with the On-Call Scheduling mobile app 

 

 Configure or update an On-Call schedule 

https://www.servicenow.com/community/itsm-forum/on-call-scheduling-implementation-instructions-and-o...

https://mynow.servicenow.com/now/best-practices/assets/oncall-scheduling-process-workshop

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti