On-call schedule
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13 hours ago
Good afternoon all
I setup on-cal scheduling for our users but one of the requirements was that, if I cannot be on call, I want to discuss with a peer to stand in for me but the peer must schedule the absence? I know it works the other way around, but this lady said in an emergency she won't be fiddling with the on-call schedule on the phone. I just want to know if it possible, if not, I will just tell them that.
Regards
Thereza
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10 hours ago
Refer: Getting started with the On-Call Scheduling mobile app
Configure or update an On-Call schedule
https://mynow.servicenow.com/now/best-practices/assets/oncall-scheduling-process-workshop
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti