Overview tab missing for Problem Record in Service Operations Workspace

[vaishnaviK95]

Hi All,

In Yokohama, when you open problem record there is Overview tab visible in Service Operations Workspace. Below is screenshot from PDI(Yokohama version):

My instance is in Xanadu version. I am not able to find the same "Overview" tab in my instance. Can anyone help in troubleshooting or fixing this issue.

[SANDEEP DUTTA]

Hi @vaishnaviK95 ,

Navigate to the sys_ux_app_route table and find the record where "Screen Collection" = Problem Overview Viewport

In this record, click the value/referenced record on the "Screen Collection" field which is "Problem Overview Viewport"

Within this record (sys_ux_screen_type), under the "UX Screens" related list, click on the "Problem Overview Viewport" record , make sure it's Active "True".

Note : If you cannot see the above configurations , then in xanadu release it would be missing as i am sharing this with yokohama release.

[vaishnaviK95]

Hi Sandeep.

I got stuck at the first step itself. I can't find any "Problem Overview Viewport" under screen collection.

I am facing this issue in Xanadu version and screenshot as follow:

Kindly help.

[SANDEEP DUTTA]

Hi @vaishnaviK95 ,

Then it doesn't exists on your system.

If you want in xanadu, you need replicate from yokohama.

[Ankur Bawiskar]

@vaishnaviK95 

it should be available out of the box.

See the steps from @SANDEEP DUTTA 

If my response helped please mark it correct and close the thread so that it benefits future readers.