I have a question about the View All button for the Recent Transactions in an interaction record. Would there be any reason why it's not working consistently when clicked? Here is what I have noticed: Let's say I'm on an interaction record and want t...
I've been looking around and googling around to no success. When looking at a chat to import in the service operations workspace, it shows the participants of the chat. It's also showing every single group membership that each member is a part of; t...
Hello Community,I have to made simple sorting using four buttons (each button using another column).I was trying use edit scripted property value, looks is correct thinking, but how can I connect this code to one of above button ?Do you have idea ho...
In respective of users language the fields "work notes" and "additional comments" are not coming up correctly.They come up in a different language when user language is set to English or sometimes don't get translated at all.The user's preference tab...
Hi everyone,I have a situation where the current solution is not always working. I have a client script that onChange copies the value from one (first) field to another (second) . And, an UI action that is passing these field values in a script inclu...
Hello Everyone!I have a table called custom_table and one of the fields called u_refer has a reference to the task table.custom_table is used as a related list which is having UI Action called Add.My requirement is to display Add in custom_table only...
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } if(newValue == "Hardware"){ g_form.clearOptions('u_root_cause_subcategory'); g_form.addOption('u_root_c...
I have multiple UI Actions created on Interaction Table. In Agent Workspace, these UI actions are arranged based on order, whereas in ServiceOpeartions Workspace it is arranged in random order and not based on the order mentioned in the UI Action Ite...
Hi,We want to show the OOB declarative action for "Resolve" on the new Incident form. This button is available on the submitted incident record but not on the new incident record. I tried adding condition here(please see screenshot below) but it does...
Hello Team,I created list on workspace for case records from sn_slm_case table. I created customize view (S2P Workspace Mgmt) to display columns according with customer requirements. Now, the Customer want to change labels of columns visible on abov...
We have created action group in Azure and webhook endpoint in ServiceNow. When alert is created azure side is working fine but the webhook endpoint we are getting the below error. Kindly help us to resolve the issue. Error:-Emails from the webhook Se...
My requirement is that I want to set the default filter when the user load the page like the image below:When applying the code below in Filter default value script and get the id by using api.date like the image below, the default value is not displ...
Hi community, I have a custom record page for incidents, agent assist is available and it works fine but when it comes to opening knowledge articles, this action is done using the same page type, record default. I try to configure the "View Full Arti...
Hi Community, has anyone found the appropriate way to limit the ability to remove record creation on workspace? What I am being asked is to remove the ability to create a record from a workspace to enforce governance on record creation. My customer w...
I want to change the background color in the list view of the field -"number" in the incident at the application-service operation workspace.I want to modify the color of this field based on a specific condition. It changes the color only if the fiel...
