Hi All,I have already try to create the new agent assist icon in the side panel of service operations workspace but didn't work the configurations as expected Could anyone please provide the correct step by step process to create new agent assist ico...
My customer is not using 'Impact' in their Change processes, so they don't want to see it. I've removed the field from all the views of change_request, but it's still showing up on the 'Risk Details' card(?) in the Record Information - Change SNC pan...
What is the difference between duplicating the SRP Record and creating a variant using the template 'Standard record'? Is one a better option than the other? Do both options receive automatic updates to features?
Currently my SP in SOW is showing blank. Can anyone point me in the right direction as to where I can edit these widgets (in Service Operations Workspace)?
Does anybody use a remote desktop solution that integrates with SOW be that at a Incident or Request Item level. Lots of solution seem to show integrations with Classic UI but not with SOW.Thanks,Thomas
SOW (Service Operation workspace) How set the default landing page on different roles based ServieDesk Agent , Service Desk Manager and ITOM so for every role based should different landing page , How I can configure please provide the steps ?
Hello Team,In "Service operations Workspace",we have requester Information to show information of "Opened for".We want same functionality in CSM/FSM Configurable Workspace. Any help will be appreciated.
Hello All,Our admin team was tasked with helping our Service Desk migrate over from the deprecated Agent workspace module to start using the Service Operations Workspace module. One of the first asks was to be able to send all the specific agents wit...
Hi Team,I have a requirement that i would like to have one button which is related to incident module. Once you click on that it should display all the menu related to incident table. How can we achieve this through UI Builder .
Sorry if this is a n00b question, but I can't find the answer in any documentation or forums. What do the different tab icons represent. I have two IMS records with different icons. The record on the left (2963) was closed after a REQ was created, wh...
I have NEW button available to those with the Admin role in our service operations workspace for the Tasks list. This button is not available for those with the ITIL role and I would like to enable that for the ITIL role. Please see the attached i...
I'm struggeling to see the assignment in an incident summary, on the first page of the incident.I have added the fields "Assignment group" and "Assigned to" under summary, but I would really like a section for Assignment just like "Impact" and "Cause...
Hello! I've searched but haven't been able to find anything related. We just updated from Vancouver to Washington DC, and now in our SOW the widget don't work as expected. Clicking on the donut no longer filters the list below the widgets. The "Incid...
Hello everyone,In the Overview of Service Operations Workspace, for the reports (donuts, gauges, scores) displayed on the homepage (Your Work / Your Team's Work), when no records are found, the message "No data available" is displayed instead of "0"....
I feel like we're missing out information regarding assignment of an incident.This information can be found under Details-tab on the Incident, but I want this to be visible to Service Desk agent direct inte the Overview section of the incident. Where...
