Hi, When i hover on Work notes field on SOW it turns to grey like below screenshot. How can i change the hover color to mimic ITIL behavior. how to remove the current embedded text (highlighed text) in the worknote field
Hello, When an agent logs in to the instance , I have a requirement to show workspace landing page instead of default dashboard page to the agent . Is this possible ?
Hi, In our Email Client Template, we populate CC with the watchlist and a Javascript function which retreives the members of o group : This configuration works very well on the ITSM view. From the SOW, the CC remains empty.If I only put the Watchlis...
Hi everyone,I'm trying to use SOW and create a new Workspace for a group. If I impersonate a user in that group I can see that they have access to view/create knowledge articles in the classic UI. However, in the SOW version, it gets removed. I've...
Hi. I can't see the Record Information panel nor the Overview and the Related records in the production workspace...Please help.. Thank you
Hello! Anyone knows how to limit the tables available on the source field? We want to allow users to create report only on 6 tables and we don't feel comfortable giving them visibility to all those tables.
I see that the polaris view shows the catalog variables but in SOW it does not. How do I edit the SOW view to show the catalog variables? Polaris SOW
Please help, I need script to demote major incident for service operation workspace
We have a requirement when viewing the Incident from the SOW view(Service Operation Workspace) if we click on the 'Create change request' button it should redirect to the Platform view(Backend view) of the Change Landing page. And if it redirects to ...
Hello, I am new to Service now and I have learned how to make reports with a table. I would like to know if anyone knows how to make a report with more than one associated table.
Hi! Anyone knows to hide the attachment icon on closed incidents?
Here when i go to the incident form on the SOW workspace there is a UX form action group called create change,create outage like that. when i click on the create page action it shows the interceptor page and when i click on any of them it will open t...
Hi,I have created a Universal Request List in a custom workspace for an application like below :But my problem is when I am impersonating with someone this list is not visible.I haven't created any audiences for this list category but still those peo...
Hello Team,This "Service operation workspace" button is not working sometime. Which is re-directing to the previous page. so how can I modify this button to work correctly ?From where I can some changes so It will working fine .
Hi Folks, I can see that if user has admin or itil role then he can access SOW (Service Operations Workspace) and can perform all basic work like working on incident, problem, change, request and task etc.But what if we don't want to give itil role t...
