Hello All, I am trying to make so that from SOW the agents would be able to create a knowledge articles from a resolved incident by selecting the most correct KCS template.The OOB functionality directly generates an article with some standard templat...
after our upgrade from xanadu to yokohama, the SOW Workspace is throwing the error: Cant display this workspace
here in above picture i am creating a custom workspace from scratch -in the carousal i am retrieving the incident records using data resource ( using lookup multipal records ) but here i am getting the same short description for every inciden record....
I know it depends on the real requirement how to customize the homepage. For the home page customization, SNOW provides an admin page for some flexibility. And it has KB regarding the landing page part https://www.servicenow.com/docs/bundle/xanadu-it...
I've created a variant of 'Catalog Item Page SNC' (under Record) in hopes to change the page that is used/displayed in the Catalog iFrame. It looks like it currently uses the below and I'd like to update it to a different/custom page. Current page us...
in service operation record information for incident sla , I have to show the business time but it is showing the actual time
Does anyone know if it's possible to change what fields get shown for the On-call profile card when you click on an On-call calendar profile? It's currently only bringing up the phone and I want to add the mobile phone field. Thanks,Victor
Hello,I am trying to get record details based on my custom table form in workspace. I have 4 fields on my form, last name, first name, gender and dob. If a user enters value, there is a ui action checks the user info from my custom table based on the...
Hi Team, I'm trying to hide the cause section which is available on the incident overview page of the service operation workspace.and I tried creating a UI policy on Global Scope app and Incident Management for SOW scope as well. But it doesnt seem t...
Currently when you open a ticket in the SOW, the ticket is opened in a new tab. Can anyone tell me which page or variant this is? The title of the tab is the ticket number that we've opened. I'm not sure if this is something that can be changed.
Hello, In the SOW in the new UI, the system provided Lists are grouped together by interactions, requests, incidents, etc. However, when creating personal lists under the My Lists tab, newly created lists are just added and the only organization is r...
My team and I are looking for advice/guidance/thoughts on reassigning cases and having the agent select a reason for reassigning the case. BackgroundOur group works in HR and we are the Tier 1 support for an "Ask a Question to HR" request, which is m...
How to Hide UX workspace form buttons using client script.im trying to hide "close task" button on sc task on workspace only for a particular catalog item, which normally can be hidden via onload client script like this var action_name = 'close_sc_t...
Hi,I want to add email option in the service operations workspace of catalog task. I want to include it in the more option. I have attached the screenshot below.
Hello From what I gathered only users with the knowledge_admin (or admin) role can attach a KBA on a m2m_kb_task. There is an OOB ACL controlling this. What would be the best approach to let agents attach existing KBAs without knowledge_admin role?In...
