Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Platform Analytics: Field Label shown blank while configuring Data Visualization

gazalagrawa
Tera Contributor

We are facing a weird issue where fields in right section column & rows while configuring a data visualization the label is shown blank to users.
This is intermittent, the same user is able to view the correct label while if we impersonate the user the issue can be seen and wise versa. E.g. in the attached example: User is not able to view field labels for field like Last customer comments, last work notes datetime etc. but when I impersonated same user, field labels can be seen.

this issue is with admins as well.

Right pane, column labels are correct
User A's profile with correct labels.png

Column labels are empty for same user
User A's profile with issue.png




1 REPLY 1

SVimes
Mega Sage

Have you looked into ACLs for those fields? If admins are also affected, do those ACLs have "Admin override" unchecked?

Sable Vimes - CSA | CAD | CIS-DF | CIS-ITSM