Platform Analytics: Field Label shown blank while configuring Data Visualization

[gazalagrawa]

We are facing a weird issue where fields in right section column & rows while configuring a data visualization the label is shown blank to users.
This is intermittent, the same user is able to view the correct label while if we impersonate the user the issue can be seen and wise versa. E.g. in the attached example: User is not able to view field labels for field like Last customer comments, last work notes datetime etc. but when I impersonated same user, field labels can be seen.

this issue is with admins as well.

Right pane, column labels are correct


Column labels are empty for same user

[SVimes]

Have you looked into ACLs for those fields? If admins are also affected, do those ACLs have "Admin override" unchecked?

[gazalagrawa]

there are no ACLs on these fields, also these fields labels are sometimes visible sometimes not. Fields are visible on the table list/form to the user, issue is with data visualization.

[Ankur Bawiskar]

@gazalagrawa 

please raise a case with ServiceNow as this looks like a platform bug

[Tanushree Maiti]

Hi @gazalagrawa ,

Please check and confirm - following plugins' version is upto date in your instance.

UI Builder
Platform Analytics
Data visualizations

Refer this community post for getting exact plugin version details:

https://www.servicenow.com/community/platform-analytics-forum/platform-analytics-list-visualization-...