"Create Request" Chrome Tab in SOW Not Visible to ITIL Users

[anushinde05]

Hello Community,

I’ve added a "Create Request" Chrome tab inside the SOW. It works fine for admin users, but non-admin users like those with the "itil" role cannot see the tab.

Here’s the Chrome Tab JSON I used:

{
"label": {
"translatable": true,
"message": "Create Request"
},
"routeInfo": {
"route": "record",
"fields": {
"table": "sc_cat_item",
"sysId": "-1"
},
"params": {
"query": "active=true"
},
"multiInsField": "sysId"
},
"condition": {
"tableDescription": {
"table": "sc_cat_item",
"canCreate": true
},

"roles": [ "itil" ],
}
}

What should i add in the JSON to make this visible to non-admin roles?

[Laveena_A]

Can you share the screenshot , where exactly you have added this JSON

[Pradeep Thipani]

Hi @Laveena_A ,

You can add the change request under chrome tab based on role. Please you below URL to change accordingly.

Open sys_ux_page_property tab for chrome_tab

https://YOUR_INSTANCE>>.service-now.com/sys_ux_page_property.do?sys_id=df0c9cb97340301045216238edf6a785&sysp...

Thanks,

Pradeep

[anushinde05]

Here is the screenshot where I added the JSON.

[Laveena_A]

screenshot is not visible, showing a triangular image.

Attach it explicitly.