Hello! We are working on migrating from Agent Workspace to SOW. Our Service Desk creates an Interaction record to capture data before then escalating that record to either an Incident or a Requested Item. The process is this: Agent open "New Interact...
How to add response template in contextual side bar in service operations workspace
Hi All, Does anyone know why I don't see the New option to create a new Action Assignment? Many ThanksEli
Hi everyone, What controllers do in workspace and can anyone explain with relatable example?
How to Auto-Generate in Activity Stream the "Post to activity stream" when sending all private messages In the sidebar discussion?If I send a message in the Discussion sidebar it should auto-post in the activity stream.
Hello,I am trying to add an additional data visualization component to the ServiceNow Service Operations Workspace Home Page/Landing Page in our Washington DC instance. However, I am encountering difficulties and cannot add the new component. Could y...
Hello All, We are using OOB SOW Landing page and have created a new donut report on Task table(group by sys_class_name) by doing changes in SowIncidentLandingPageUtils.Only for our donut, some of the task lable are not display automatically, like in ...
Hello, I have been asked to provide a report for how many Incidents a technician has been reassigning. These incidents originally were auto assigned to his group and then he has manually reassigned them. I know there is a reassignment count that I ...
Has the "Edit Columns" button that used to appear in the Agent Workspace when navigating to Create New INC > Assign Group column > Group Members tab been eliminated from the Service Operations Workspace?
How to add url link on incident priority field label on SOW? Like attached imageI saw a post:https://www.servicenow.com/community/developer-forum/how-to-add-url-link-on-field-workspace/m-p/2860332The first answer doesn't have the details. Can not fol...
Two Iniatial Approval buttons which are created in an another application ( Legal Counsel Center application) are visible on the another workspace (Environment Social Governanace application) realated list of Approval . I can see the buttons in relat...
I have a question about the View All button for the Recent Transactions in an interaction record. Would there be any reason why it's not working consistently when clicked? Here is what I have noticed: Let's say I'm on an interaction record and want t...
I've been looking around and googling around to no success. When looking at a chat to import in the service operations workspace, it shows the participants of the chat. It's also showing every single group membership that each member is a part of; t...
Hello Community,I have to made simple sorting using four buttons (each button using another column).I was trying use edit scripted property value, looks is correct thinking, but how can I connect this code to one of above button ?Do you have idea ho...
