Audio alert for new ticket in Service now portal
Hello Team,Someone please help me to set Audio alert for new ticket & any new update in already existing ticket in Service now portal. Regards,Subodh
Forum Posts
Service Operation Workspace (SOW) - Alert Overview
Hi all, We've just install Xanadu on our non-production instance and when we open an alert on SOW, we see a new tab 'Overview'. This tab is only visible to non-admin users and we don't know how to make it also visible to admins (usually it's the othe...
Users in the group are not able to view reports
Hi, For a requirement, we have created a custom table for service requests, created a custom portal to raise service requests for custom categories that are stored in custom table created. Also, created a support team with 9 users in that group who w...
No list view when interacting with newly added donut visualization
Hi everyone, I'm back with another question regarding donuts on SOW. I've found the SOW v5.0 configuration guidance PDF and some other posts about customizing the donut visualizations on the overview page in SOW, but I'm running into an issue with a ...
In Service Operation Workspace, the Interactions sub categories missing for ITIL users compare to AW
Hi Team, On Service Operation Workspace, Interactions sub categories list's are missing for ITIL user, however admin users can see all Interactions sub categories. But on Agent workspace all Interaction sub categories list are visible for the users: ...
Redirection on report data to SOW page
Hi, I have created Dashboard that has different reports like, regular reports, interactive filters and performance analytic reports which is taking data mostly from sc_req_item table. These reports are for RITM's which are created from custom portal ...
How to Add "Record information" tab on the Contextual side panel for request (requested_item) in SOW
I am looking in requested item to be able to replicate "Record Information" as well as showing incidents with the same cards sla caller Assigned user The functionality is the same depending on the configuration
Component to use for Next Actions tab
Hi,I've added a tab for "Next Actions" (see screenshot), but I am not sure which component to use to show them. Any ideas?Many thanks.
Resolved! How can I change the default number of search results in Agent assist in SOW
When I search in Agent Assist in SOW, only 10 cards are displayed. I would like to show all the results (at least 20 cards). The documentation states, 'the default number of search results is 10.' Is there a way to change this?https://www.servicenow...
Tabs in Overview page showing different pages in viewports
Hi Everyone , Has anyone come across this at some point of their life working with the SOW or the UI builder as I state . We want two tabs in the Overview sections on the landing page is SOW .One tab would have one set of widgets and the other tab wo...
Link direct to Survey
I'm trying to use the OOB Ticket Feedback survey and include a link to the survey from an email notification when a ticket has been resolved so I turned off sent notifications from the Ticket Feedback survey and included the link https://instance.ser...
Resolved! Using Dashboard as Homepage OR Service Operations Workspace
Our plan was to use the Service Operations Workspace landing page as the standard ITIL user homepage, but in a recent sneak preview of SOW, we've gotten feedback that some ITIL users would prefer to continue using their (custom) dashboard as their ho...
Resolved! Change from avatar to icon
Hi,How do I change the user avatar in activity in service operations workspace to show an icon instead?I want to have the icon like ootb instance.
Modify SOW Theme
hi,on the collaborate tab the + sign is very hard to read using the current theme (see screenshot).how can i edit the theme please?thanks.
Resolved! URL type field not showing in Service Operations workspace
I am trying to render a URL type field on SOW (Jira Link) but it simply does not show.... I am pretty sure this is a system limitation, I read some comment in other post but I can't find any official product documentation stating that. Thanks in adva...
