Howdy! Looking to have similar functionality in CSM/FSM Workspace replicated in SOW where the agent can create a case via an interaction. I turned on the case type interceptor functionality for creating cases from an interaction in CSM/FSM Workspace ...
Any tips & tricks for NLQ (Natural Language Query) searching of list field types?
We have tickets where there's information added as either additional comments or work notes like a PO number for example. When you search for example a PO number you get no results how do you factor in comments and work notes into your search config?
Hi All, We are trying to find the solution for limiting the tables you can search in Service Operations Workspace. Is there any setting available ? Thank YouBest Regards,Namrata Jain
hi,please see my attached screenshot - i would like to add a new tab with "next actions" info. what is the easiest way to accomplish this?many thanks!
Sorry, noob to UI Builder here. Announcements are showing (announcements-snc.png) for the Service desk landing page SNC. But as soon as I create a variant (announcements-variant.png) I just get black boxes saying "no page collection added yet". How d...
I am having with a custom UI Action that was initially created with the label 'Generate IS Incident Report', and then later changed to 'Generate Security Incident Report'. Issue is that the change as reflected in the back end, but for some reason, it...
Hi All, How to know that end user is using new "Service Operations Workspace" and not the legacy version? Thanks.
hi, on the tier 1 landing page editor, announcements are showing (ann1.png). but when i preview or open url path it says No content available. (ann2.png)any ideas please?
On amazon checkout, when trying to add a dropship address, the form is trying to validate the street address. It does not prevent users from entering a value. So we want the type of the field to be changed to Text.
I have a requirement to add the clear_field_icon (the red x) to reference fields on the workspace.This icon is available in the normal view of the form, but not in the workspace view of the form.How would I add this icon and functionality to the work...
Hi Community, I've migrated one of our performance analytics dashboards to platform analytics and the dashboard looks fine in platform analytics, but when I add this as a page in SOW it seems to re-order the widgets on the dashboard and cannot unders...
I have created a dashboard in Native UI , when clicking on record in that dashboard is there a way to open that record in workspace view? If not possible is there a way to get the platform dashboards to workspace?
Hi Everyone, I have created a custom UI action on security response which open a UI Page (it opens a dialog box) and allows the users to select some choices and a 'observable' record associated to security incident . Based on the selection we are per...
When viewing a Walk-up Interaction in Service Operations Workspace I'd like to be able to see the Requester Information, just like I can when viewing an Interaction type of Phone in SOW. I would be fine with being able to not have a difference betwee...