Add assigment group in the activity stream
Hi guys! I need a little help. When changing the assigment group in the hrc, in activity stream it only shows up the assigned to. How can I also add the assigment group in there? Pic attached.
Forum Posts
Resolved! "Send SMS" on the incident form menu on SOW
Does anyone know how to hide "Send SMS" on the incident form menu on SOW?I see 2 UI actions "Send SMS" in our instance. I have deactivated them. But "Send SMS" still show on the incident form menu on SOW.
Change the navigator UI color in service operation workspace
Hello all,I need to change the navigator UI color in service operation workspace. How we can change this color? Can anyone help me on this?Also how we can add ServiceNow image instead of space manager. Please refer the below screen shot.Thanks!
How to hide "My performance" on SOW landing page
Does anyone know how to hide "My performance" on SOW landing page? Thanks
How To Gather Statistics for Service Operations Workspace?
Hello all. I'm just curious if anyone has created any sort of metrics or usage tracking for the Service Operations Workspace and would be willing to share what they did? We just implemented the SOW with our upgrade to Vancouver, albeit in a somewhat ...
Tab not getting created under the interaction tab uponclicking of a Create Service Inquiry UI Action
We have a UI action for a custom table on Service Operations Workspace. Create Service Inquiry. The tab is not getting created under the Interaction tab as shown in the shouldbelikethispng. I activated the Create Incident UI Action also on the form, ...
Service Operation Workspace SOW
Hello Everyone,How we can enable sidebar chat so that we can collaborate with other agents on resolution of incidents and tasks in SOW (Service Operation Workspace)Can any one help me on this? Can anyone provide me the steps to enable side bar chat?T...
Resolved! Service Operations Workspace (SOW - List View Order)
Hello Everyone,For Service Operations Workspace(SOW) how we can change the default list? We want to change the default List view in below order.IncidentsCatalog TasksChangesKnowledgeRequestsTasksProblems InteractionsCMDB Thanks!
Resolved! Recommended Actions on Service Operations workspace
"Copy Resolution" is one of Guidances in Recommended Actions. It has a button "Copy". It will copy the resolved incident resolution to the selected incident and resolve it. We'd like to update the logic. Where "Copy Resolution" (Guidance Action Aut...
Resolved! Add new data visualization on Landing page in Service Operations Workspace
We are in Vancouver Patch 5. I added a few of data visualizations on landing page (ex: Problem assigned to you / Unassigned problem for your team). 1st level card looks good. But 2nd level doesn't show in Grid mode. for "Your team's work" when click...
Resolved! 'New' button missing in the form modal in SOW
Hi, I am new to SOW and I wonder how to manage UI Actions here. In the UI16 view, the reference field has the 'New' button, however, when you try to open it in SOW, it does not show up. UI16 SOW Any assistance is appreciated. Thank you.
How to visible 'My Work' section details in the Overview tab of Service Operation Workspace
Hello,While loading the Service Operation Workspace 'My Work' section details in the Overview tab it is not visible. If we check the 'My Team's Work' Section, it will display the result. Again if we click on the 'My Work' section, it will display the...
How can i activate service operations workspace .
Can someone send me the direct steps to activate service operation workspace .
Configuring edit UI actions for service operations workspace
Hello Experts, I want to configure the edit ui action which is upon the approvers tab in the native UI ,similarly in the sow screen. Native UISOW Screen : Edit UI action is missing. Please help.Thanks in advance.
Resolved! Open email links in service operations workspace
Hi Community, Wondering if its possible when opening a link on an email notification for example take me to the incident it can be opened in the service operations workspace incident form view instead of the back end view or maybe an alternative to $...
