Remove Popup Triggered by Fix Button in Problem Management (Service Operations Workspace)

krishna jadhav
Tera Contributor

6 hours ago

Hi Everyone,

 

I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause notes).

 

Has anyone come across this before or knows how to resolve it?

I’ve also attached a screenshot of the popup for reference.

 

Thank you in advance!

IMG_0813.jpeg

 

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Bert_c1
Kilo Patron

2 hours ago

It seems you can make the UI action named "Fix" defined on the 'problem' table inactive. whether that meets your needs is TBD.

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