Remove Popup Triggered by Fix Button in Problem Management (Service Operations Workspace)

[krishna jadhav]

Hi Everyone,

I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause notes).

Has anyone come across this before or knows how to resolve it?

I’ve also attached a screenshot of the popup for reference.

Thank you in advance!

 

[Bert_c1]

It seems you can make the UI action named "Fix" defined on the 'problem' table inactive. whether that meets your needs is TBD.

[Ankur Bawiskar]

@ krishna jadhav 

did you check if that's a UI action or form action in workspace?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mattlloyd]

Hi Krishna,

I see some others commented on how to disable the action, I'm not sure I'd recommend disabling that with it being part of moving the problem through its life cycle.

There is a limitation for actions in workspaces at the moment so we cannot check and automatically skip that modal if all the mandatory fields to move to the new state have been filled in already. That is why that modal still shows up even though the values are already provided (in your screen shot). We had already raised this with the platform team so that when that is addressed, we will be able to skip the modal if it is not needed (as we are able to do in UI16/classic).

Regards

Matt

[Dhana3]

Hi Krishna,

I think this is a OOTB behaviour. You can check this in the core UI too. When you click on Fix action button they gives a pop-up to update the notes.