Hello All, I have created a custom visualization in this "overview" page of the Service operation workspace by editing this script - SowIncidentLandingPageUtils as shown in the ServiceNow documents. With this, I can get the below design. but you...
Hi Everyone,How can we get the investigate tab in the incident form in SOW? I tried to install plugin Agent client collector for investigation in my PDI. Still that tab is not visible. Is anything more than that I need to do here?I have done both in ...
Hi All, Can anyone help me on below activity - I am unable to select the list of records in Workspace to update at once.Thankyou in Advance
Trying to change some of look of the SOW in the Vancouver release. There does not seem to be any way of changing borders or colors. Is there some sort of UI builder available like the platform has?
Hello Experts, Have any one tried to add custom page as landing page in Custom workspace or Service operation workspace? or is it possible to do add a Custom page on top of Custom workspace or Service operation Workspace? Trying to do as custom sol...
Hello All,I was checking the software subscriptions table and found that last activity field is empty for all the records for Docusign subscription Profile. When I checked with Docusign team with specific user name. They confirmed the user is active ...
Hello All,In the software subscription table, the last activity field is empty for DocuSign subscription profiles.The integration is working fine. Has anyone faced the same issue.
Is there a method to enable automatic ticket refreshing within the Service Operations Workspace while actively on the page?Thanks
Hello together,this post describes the way how to validate the start and end date. https://www.servicenow.com/community/developer-articles/two-quick-steps-to-achieve-end-date-after-start-date-validation/tac-p/2809061I tried this for change_task table...
I'm looking to incorporate a select box into the out-of-the-box related list for the relationships between the extended task tables, in order to facilitate the removal of these relationships. I've already created declarative actions for Add and Remov...
we installed and configured related setup for DEX in our servicenow instance and running well. Now we are looking for alert creation for that dex monitoring tool. Kindly help us to do with procedure.
Hello All, I am trying to create an Add button in the related list ( in this case, Incident and problem task), but not sure how I am not getting it right, Can I get some documentation around this, so I try it myself? I tried the same in related rec...
Hello Everyone, Need help on Agent Assist on SOW. After click on article in workspace(Agent Assist) showing only title and body(text) of the knowledge article. In addition, I need to add other fields. regards Mohammed Ghouse
Hi, I'd like to be able to create an interaction and have a "Save & Close" UI action, so the agent does not have to close the record manually.I can get the auto closure of the record happening using g_aw.closeRecord(), but any attempt to show a confi...
