Remove Popup Triggered by Fix Button in Problem Management (Service Operations Workspace)

[krishna jadhav]

Hi Everyone,

I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause notes).

Has anyone come across this before or knows how to resolve it?

I’ve also attached a screenshot of the popup for reference.

Thank you in advance!

 

[mattlloyd]

Hi Dhana,

You are right, that modal is base behavior. The difference compared to UI16 (aka classic or core UI) is that in UI16, the modal only shows up when we need to prompt for a missing mandatory field, if the mandatory fields already have values, the modal does not get displayed.

See my comment to Krishna for more...

[Dhana3]

Hi @mattlloyd ,

I see... Thanks for the info 🙂