Service Operation Workspace configurations
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
In Service Operation Workspace view, we need to add a one of the existing UI action & its functionality under the "Assigned to" section, which will show up when you click on the Right side panel list- Record Information as shown in below screenshot.
If anyone has idea on this how to configure this functionality in Right side panel list- Record Information in SOW, Kindly advise.
Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
it's somewhat complex to add the button in that Assigned To card
You will have to identify the UI builder component for that, make a copy of that and then add button there
Why not show UI action instead on incident form?
OR
If you are asking to add new icon in Contextual side panel on right side then check this blog on how to show and what happens when it's clicked
Showing custom Icons on the Workspace contextual sidebar
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
Did you get a chance to check above?
Let me know if any help required
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
@Ankur Bawiskar Hi, Thank you for providing suggestions on this, we're not trying to add the button in that 'Assigned To' card once you click 'Record Information' in the right side panel list in SOW view, but we're expecting to have a new card with one of the existing UI policy and its functionality under 'Assigned To card' as per the requirement we received. If you have any idea on how to achieve this, kindly let us know.
Thank you!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 weeks ago
@Ankur Bawiskar ,
Hi, Thank you for providing suggestions on this, we're not trying to add the button in that 'Assigned To' card once you click 'Record Information' in the right side panel list in SOW view, but we're expecting to have a new card with one of the existing UI policy and its functionality under 'Assigned To card' as per the requirement we received. If you have any idea on how to achieve this if it is feasible in ServiceNow., kindly let us know.
Thank you!
