Service Operation Workspace – How to Enable Add/Remove Buttons in Related Records for Change Request

[mhafizam]

Hi everyone,

In the ServiceNow Service Operation Workspace, how can we enable the Add / Remove buttons in the Related Records tab for Change Requests, so that agents (not just admins) can manage related records?

The goal is to allow agents to easily manage Change Request records linked to a master Incident ticket.

Is there a specific configuration, UI setting, or component that needs to be adjusted to make this available for agents?

Appreciate any insights—thank you!

[Ankur Bawiskar]

@mhafizam 

it's visible but not editable?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mhafizam]

Hi,

This is from admin view:-

And this is from agent view:-

The add/remove button not visible.

[Ankur Bawiskar]

@mhafizam 

does your agent have correct role to associate CHG to your parent record?

what's the parent record? which table is that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mhafizam]

Hi,

When you mention the "correct role," could you please clarify which specific role the agent is supposed to have to associate a CHG to the parent record?

Regarding the parent record, it is an incident from the incident table.

Also, the agent can create CHG tickets with their current role without any issues.

Please advise if any additional permissions are needed.