Workspace Configuration
Hi Team, My organization has recently implemented the agent workspace and I’m looking for learning materials to understand how to configure it. Could anyone please share any relevant resources? Thanks in advance, cheers !!
Forum Posts
Shifts in Teams and the Teams feature in the Service Ops Workspace
It gets confusing fast! Has anyone integrated the Shifts app in Teams with the Teams (manage all your teams and their on-call schedules from one place) feature in the Service Operations Workspace? If so, kindly advise level of effort and lessons lea...
Is it possible to automate the incident/change and other modules workflows in SOW workspace via ATF
As I'm new to ATF need help with below points.1. Is it possible to automate the incident/change/catalog and other module workflows in SOW workspace via ATF.2. As I'm trying to fetch the record, created in SOW workspace again, using the Open an existi...
Query on how ServiceNow handles Child cases.
Hi All, I am new to this community. We have recently deployed ServiceNow in our business and are still learning things. I have a query regarding Child cases and how ServiceNow reads them. Just for your information, we are using Case module and not th...
Resolved! The default Sort of the list
Hello,I want to know which item is the default Sort of the list by OOTB when i open the list table.
I want SOW change request type page to be display as the picture attached.
Currently my SOW of change request is showing 3D board. I want SOW change request type page to be display as the pic attached.I have already made "com.snc.change_management.change_model.type_compatibility " system property. In the default view its sh...
I want to add custom agent assist icon in the Service operations workspace
Hi All,I have already try to create the new agent assist icon in the side panel of service operations workspace but didn't work the configurations as expected Could anyone please provide the correct step by step process to create new agent assist ico...
Configurable Workspaces - questions on editing existing spaces
My customer is not using 'Impact' in their Change processes, so they don't want to see it. I've removed the field from all the views of change_request, but it's still showing up on the 'Risk Details' card(?) in the Record Information - Change SNC pan...
SOW Difference between duplicating and creating a variant using a template
What is the difference between duplicating the SRP Record and creating a variant using the template 'Standard record'? Is one a better option than the other? Do both options receive automatic updates to features?
Can someone point me in the right direction to edit the SOW service portal?
Currently my SP in SOW is showing blank. Can anyone point me in the right direction as to where I can edit these widgets (in Service Operations Workspace)?
How to remove Announcements from SOW landing page
Hello, How do we remove the "Announcements" from the SOW landing page? Please take a look at the attachment for more details. Thank you,Lilian
Remote Desktop Solution that Integrates with SOW
Does anybody use a remote desktop solution that integrates with SOW be that at a Incident or Request Item level. Lots of solution seem to show integrations with Classic UI but not with SOW.Thanks,Thomas
SOW-How set the default landing page on different roles ServieDesk Agent , Service Desk Manager
SOW (Service Operation workspace) How set the default landing page on different roles based ServieDesk Agent , Service Desk Manager and ITOM so for every role based should different landing page , How I can configure please provide the steps ?
Need to Show requester Information in CSM/FSM Configurable Information
Hello Team,In "Service operations Workspace",we have requester Information to show information of "Opened for".We want same functionality in CSM/FSM Configurable Workspace. Any help will be appreciated.
Questions about implimenting a landing page for a specific group/groups
Hello All,Our admin team was tasked with helping our Service Desk migrate over from the deprecated Agent workspace module to start using the Service Operations Workspace module. One of the first asks was to be able to send all the specific agents wit...