Service Operation Worksapce
Could you pls share any sessions related to Service operations workspace after Vancouver upgrade.I see the June 2023 session. Any sessions after that related to Incident/Change/Service Request Management process.
Forum Posts
How to Hide Reports on Overview Tab in SOW workspace
Hello All , Need some Help in Making changes to the Home page on SOW Workspace Basically I need to Show "Unassigned Incidents" only when we select your team work and should be hidden on your work , Can anyone help how I can hide this @Maik Skod...
In SOW, how to add action for a button
Hi,While I open RITM, in related list , i want to create new catalog task. 'New' button is displayed but no action for it. How to add action to that button. Also, when I create sctask in native page, in SOW it has added in tasks(actually it has to be...
glide.ui.show_template_bar.u_password_resets' from scope 'Service Operations Workspace Core' has bee
glide.ui.show_template_bar.u_password_resets' from scope 'Service Operations Workspace Core' has been refused due to the property's cross-scope access policy. I am clicking the UI action from SOW after creating an interaction and getting this message...
How to hide "New" button on catalog task in related list of RITM record in SOW
Hi,I'm trying to hide "New" button on catalog task in related list of RITM record in service operations workspace. How to do this can anyone help me on this.Attaching image for reference. Thank you,Jyothi
Reference Field Modal on incident on SOW
We'd like to default values on the filter for reference field "Configuration Item" model on incident form on SOW.Example: ITIL user create an incident from SOW. They select the spyglass on "Configuration Item" field. The window pops up with filter an...
Reopen HR case not appearing in agent workspace - ''assigned to me''
Hi, when a customer comments on ESC, the case will reopen as ready. However, the case does not appear on the HR advisors 'assigned to me' due to filtering I believe (it looks at active records), but when removing the ''active'' filter I can find th...
"Compose Email" or "Email" button doesn't capture in record activities stream in SOW
we have "Compose Email" button on the incident form. After send email, it doesn't capture the email to the incident activities. OOB has "Email" button on the Compose frame on the incident form. After send email, it displays a message: Email sent!. It...
Resolved! Performance Concerns in Rendering Forms with Related Records in Service Operations Workspace
We are facing a problem in the Service Operations Workspace where rendering a form for a record with numerous related records is time-consuming. For instance, loading a problem record with 6000 related incidents takes approximately 25 seconds. I also...
How to hide additional comments for requests in Service operations workspace
Hi,I have asked to hide additional comments that displays in request form in SOW. How to do it can anyone pls help me on this.Attaching image for reference. Thank you,Jyothi
How To share Favrouite List with Groups or Indivisual user via Agent Workspace
Hi,I have requirement that as end user , If i create a new favorite list with specific filters "My List" , i should be able to share that list with specific user or group.Is there any way to do this.Please mention the steps , if it possible.
How to show pending retirement articles in the Agent Assist Search
I have a requirement to allow articles in Pending Retirement to be searchable throughout our instance of SerivceNow. I have acheived this in our Service Portal and Native UI searches but the Agent Assist in the Service Operations Workspace isn't pull...
can we use taxanomy or topic in catalog item creation form Service operations workspace
Requirement: when sc_cat_item is opened in SOW by clicking on '+' icon the page we get is catalog items based on categories but we want to classify them as topics. In ui builder the above page is catalog iframe which must be some custom component be...
Add assigment group in the activity stream
Hi guys! I need a little help. When changing the assigment group in the hrc, in activity stream it only shows up the assigned to. How can I also add the assigment group in there? Pic attached.
Resolved! "Send SMS" on the incident form menu on SOW
Does anyone know how to hide "Send SMS" on the incident form menu on SOW?I see 2 UI actions "Send SMS" in our instance. I have deactivated them. But "Send SMS" still show on the incident form menu on SOW.
