How to add a visualization only visible with "Your Team's Work" is selected?

Hello everyone So I was tinkering with the Service Operations Workspace visualizations and is it possible to have visualizations that only shows up when "Your Team's Work" is selected? Say I have 5 different visualizations when I select "Your Work" t...

Playbook tab isn't visible in SOW

I'm just starting my journey into PAD and playbooks and Service Operations Workspace.  I've gotten to the point where I can create a process in PAD and I can see that it triggers fine and runs the first step in the process (automated ticket update) h...

Service operations workspace

How to customise left side bar of sow workspace.I want to move call button which is present on the banner of ServiceNow page to the left side bar of sow workspace.plz help

service opertions workspace

I want to add response template in contextual side panne in service operation workspace (next experience) 

Are Agent Workspace ribbons compatible with Service Operations Workspace

Hello, Does anyone know if the legacy agent workspace ribbons are compatible with the new service operations workspace or if SOW has something similar and has anyone implemented such a thing? Kind regards,Alex

How to add section "Template management" at SOW Create Change landing page

SOW UI Action Weird Behavior

Hello! We are working on migrating from Agent Workspace to SOW. Our Service Desk creates an Interaction record to capture data before then escalating that record to either an Incident or a Requested Item. The process is this: Agent open "New Interact...

Service operations workspace

How to add response template in contextual side bar in service operations workspace 

I don't see New option on Action assignment I need to add related list New Action for approvals

Hi All, Does anyone know why I don't see the New option to create a new Action Assignment?   Many ThanksEli

What controllers do in UI builder?

Hi everyone, What controllers do in workspace and can anyone explain with relatable example?

Auto-Post Sidebar Discussion in Activity Stream

How to Auto-Generate in Activity Stream the "Post to activity stream" when sending all private messages In the sidebar discussion?If I send a message in the Discussion sidebar it should auto-post in the activity stream.  

How to highlight requestor name in red color if VIP is true and adding the vip icon on the top bar?

Adding a visualization to the ServiceNow Service Operations Workspace Home Page / Landing Page

Hello,I am trying to add an additional data visualization component to the ServiceNow Service Operations Workspace Home Page/Landing Page in our Washington DC instance. However, I am encountering difficulties and cannot add the new component. Could y...

Data label in Donut chart in Service operation workspace

Hello All, We are using OOB SOW Landing page and have created a new donut report on Task table(group by sys_class_name) by doing changes in SowIncidentLandingPageUtils.Only for our donut, some of the task lable are not display automatically, like in ...

How to run a report to show how many times a technician has reassigned incidents

Hello, I have been asked to provide a report for how many Incidents a technician has been reassigning.  These incidents originally were auto assigned to his group and then he has manually reassigned them.  I know there is a reassignment count that I ...