I am having with a custom UI Action that was initially created with the label 'Generate IS Incident Report', and then later changed to 'Generate Security Incident Report'. Issue is that the change as reflected in the back end, but for some reason, it...
Hi All, How to know that end user is using new "Service Operations Workspace" and not the legacy version? Thanks.
hi, on the tier 1 landing page editor, announcements are showing (ann1.png). but when i preview or open url path it says No content available. (ann2.png)any ideas please?
On amazon checkout, when trying to add a dropship address, the form is trying to validate the street address. It does not prevent users from entering a value. So we want the type of the field to be changed to Text.
I have a requirement to add the clear_field_icon (the red x) to reference fields on the workspace.This icon is available in the normal view of the form, but not in the workspace view of the form.How would I add this icon and functionality to the work...
Hi Community, I've migrated one of our performance analytics dashboards to platform analytics and the dashboard looks fine in platform analytics, but when I add this as a page in SOW it seems to re-order the widgets on the dashboard and cannot unders...
I have created a dashboard in Native UI , when clicking on record in that dashboard is there a way to open that record in workspace view? If not possible is there a way to get the platform dashboards to workspace?
Hi Everyone, I have created a custom UI action on security response which open a UI Page (it opens a dialog box) and allows the users to select some choices and a 'observable' record associated to security incident . Based on the selection we are per...
When viewing a Walk-up Interaction in Service Operations Workspace I'd like to be able to see the Requester Information, just like I can when viewing an Interaction type of Phone in SOW. I would be fine with being able to not have a difference betwee...
We are using MS Edge and recently upgraded to Washington DC. Following the upgrade, one SOW user sees a returning 'Not found' tab within SOW which despite closing, keeps returning. If he selects it, it takes him to his dashboard but when selecting SO...
I used to create a customized declarative action assignment implemented as UXF Client Action in the action bar of a change request form to open the Risk Assessment modal. But it failed to work after instance upgraded to Xanadu. Then I tried to config...
After the Xanadu version, this screen started to appear every time I opened a task in a group list. Is there any way to customize this screen?
I'm trying to create a new widget to display any incident tasks (incident_task) that have been created and currently unassigned then add the widget under the Overview section of the Service Operations Workspace landing page. I've looked up a lot of d...
Hi Community, I've migrated a dashboard from performance analytics to platform analytics so it can be used in SOW, the issue I have is that I cannot change any alignment settings of the dashboard, is there anyway to center the numbers on these widget...
On the Service operations workspace, after saving the interaction record, I need to be able to create specific case types. We have 4 case types. How can I achieve this?I found this article and tried but nothing happens when I click on the create case...
