Service Operation Workspace – How to Enable Add/Remove Buttons in Related Records for Change Request

[mhafizam]

Hi everyone,

In the ServiceNow Service Operation Workspace, how can we enable the Add / Remove buttons in the Related Records tab for Change Requests, so that agents (not just admins) can manage related records?

The goal is to allow agents to easily manage Change Request records linked to a master Incident ticket.

Is there a specific configuration, UI setting, or component that needs to be adjusted to make this available for agents?

Appreciate any insights—thank you!

[Ankur Bawiskar]

@mhafizam 

then try to search those "Add" and "Remove" declarative actions for workspace and see if any role  based condition is added

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mhafizam]

Hi,

I've checked the declarative actions for both "Add" and "Remove" in Workspace, and there are no role-based conditions applied to either button.

Let me know if there's anything else I should check on this.

[Ankur Bawiskar]

@mhafizam 

I just checked with itil role user and user is able to see "Add" and "Remove"

I added 2 CHG and then selected the checkbox and was able to click on "Remove"

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mhafizam]

Hi,

I have checked, and all my agent have itil role. Is there's something that i might be missing out?