Service operation workspace inbox status configuration?

jai281997
Tera Contributor

‎03-28-2024 03:17 AM

i am able to see inbox for workspace when i click inbox the i want to see status and below options attaching the sample pic , how can i acheive this status configuration in inbox?

jai281997_0-1711620591800.png

 

jai281997_2-1711620901287.png



but currently i can see like this where can i configure this status in inbox?

 

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NoBert
Tera Contributor

‎04-04-2024 05:54 AM

Hi jai,

These states are part of Advanced Work Assignment. You can change it using Present States under All > Advanced Work Assignment > Settings.

Best regards,

Norbert

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