Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Service operation workspace inbox status configuration?

jai281997
Tera Contributor

‎03-28-2024 03:17 AM

i am able to see inbox for workspace when i click inbox the i want to see status and below options attaching the sample pic , how can i acheive this status configuration in inbox?

jai281997_0-1711620591800.png

 

jai281997_2-1711620901287.png



but currently i can see like this where can i configure this status in inbox?

 

0 Helpfuls
  • 764 Views
1 REPLY 1

NoBert
Tera Contributor

‎04-04-2024 05:54 AM

Hi jai,

These states are part of Advanced Work Assignment. You can change it using Present States under All > Advanced Work Assignment > Settings.

Best regards,

Norbert

0 Helpfuls