"Assigned to" in NOW Assign Modal always read only

[Yanping Guo1]

NOW Assign Modal will open when clicking on "Reassign" or "Assign" from incident record information. "Assigned to" always read only. We only can change Assignment Group. Even through we change Assignment Grop, Assigned to still read only.

How do we remove "read only" from "Assigned to" on NOW Assign Modal?

Thanks

[Yanping Guo1]

I see script include: SOWFormModalSNC, has code below. Not sure if this is the sopt and how to make change

......

"assign_modal": {
processField: (fields, fieldName, value, displayValue) => {
if (fieldName == "assignment_group") {
this.setValue(fields, "assigned_to", "", "");
}
}
}

[Haseeb-Ahmed · Accepted solution]

Hi @Yanping Guo1 ,

1. Please upgrade to the SOW 4.0+ version if not already. as there is a more configurable version of the modal shipped in SOW 4.0+.

2. In the latest version of the modal, field read-only is driven based on client scripts and UI policies similar to forms.

3. please verify the "assigned to" field on the incident form in the platform/SOW UI. and update the client script/UI policy making the field as read-only.

Please mark it helpful, if it answers your query.

Thanks,
Haseeb Ahmed