SOW - can we add work instructions?

[valentin3]

Hi all,

Is there a possibility to add work instructions in the SOW ?

Can you please advise?

Thanks,

Valentin

[Bhuvan]

@valentin3 

I do not believe Service Operations Workspace has this feature out of box.

You can replicate below logic and extend to SOW workspace,

https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/workplace-cas...

https://www.servicenow.com/community/developer-forum/how-to-add-fulfillment-instruction-on-cases-in-...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[andreababch]

Is there something like this for Service Operations Workspace? That would be great to be able to directly associate knowledge or instructions for the ServiceDesk or fulfiller with the Catalog item. I know you can relate knowledge, maybe that is the way to do it.

[Ankur Bawiskar]

@valentin3 

what do you mean by Work instructions?

You can always show some annotation on your record which has instructions for agents on how to work

If my response helped please mark it correct and close the thread so that it benefits future readers.

[valentin3]

Hi,

In service operation workspace you can create schedules for team and you have also a calendar.

Is there a possibility to add work instructions there? We don't have records per say in there.

Thanks,

Valentin