Service Operations Workspace - Hide Attachment Icon on Closed Incident
Hi! Anyone knows to hide the attachment icon on closed incidents?
Forum Posts
I want to add fields such that i can populate the fields like urgency on the change form on load
Here when i go to the incident form on the SOW workspace there is a UX form action group called create change,create outage like that. when i click on the create page action it shows the interceptor page and when i click on any of them it will open t...
Regarding a List Access in a Custom Workspace
Hi,I have created a Universal Request List in a custom workspace for an application like below :But my problem is when I am impersonating with someone this list is not visible.I haven't created any audiences for this list category but still those peo...
SOW- Issue with button
Hello Team,This "Service operation workspace" button is not working sometime. Which is re-directing to the previous page. so how can I modify this button to work correctly ?From where I can some changes so It will working fine .
Resolved! Service Operations Workspace access for agent without ITIL role.
Hi Folks, I can see that if user has admin or itil role then he can access SOW (Service Operations Workspace) and can perform all basic work like working on incident, problem, change, request and task etc.But what if we don't want to give itil role t...
How to Restrict or hide Change Request from Service Operation Workspace
Hello,We want to restrict or hide change requests completely from the Service Operation Workspace. We have tried a couple of methods to hide or restrict change requests from the top search bar or make all the fields/buttons read-only but no luck. Ple...
Resolved! SOW : Button in related list don't work
Hi, We have just installed the latest version of the “Service Operations Workspace ITOMS Apps” plugin on our dev instance and the buttons allowing you to add new items in the related records no longer work. They are present, the properties are simila...
"New" list banner button on Service Operation Workspace
Hello ! I want to add the "New" button on the related list Schedule Entries in SOW that is alredy present in ITSM view, but I don't know the better option (UI Actions/Action Assignment/Declaratives Actions/...).Sevice Operation Workspace ITSM ViewCan...
Resolved! Service Operations Workspace. Cant replace original Incident Overview tab with variant
So I have a requirement to remove the 'Impact' section from the overview tab on incident overview. I created a variant and set its order to a lower one than the OOTB version but the original version still takes precedance and i cannot get SOW to disp...
Resolved! SOW - Contextual Sidebar and UI Builder
Hello , I'm trying to add the SCTASK Related Record "RITM Attachements" in the contextual sidebar. The purpose is to have quick access to RITM attachments from SCTASK I created a new VIEWPORT in UI Builder, with a list but I can't find the table I ...
SOW - MS Teams Chat - Opening Message Missing
When initiating a MS Teams chat via SOW > Collaborate > Teams chat (on the suggested card) it does not offer you the options to configure chat options that you would get if you selected 'Start Microsoft Teams chat'. Is there a way to at least enforce...
Hidden Variables with values not showing in RITM after being submitted
I have a catalog item where all but one of the variables are hidden but I have them set to mandatory in various UI policies so they appear based on the user's selection on the first question. As they are hidden none the values were coming through to ...
Resolved! Some fields of Incident are not visible in SOW but in the platform it is visible
Hi All,Category, Subcategory is not visible in the Service Operation Workspace but it is visible in the platform (the Service Operation view). I'm not sure what is the issue.Please help me in this.Thanks,Sam
Service Operation Workspace - Modification Record on tab
Hi all !In Service Operation Workspace, when another collaborator modifies a record open on our side, we see a bar which is displayed at the top of the tab. Do you know if it is possible to modify the display criteria of this bar to, for example, en...
Resolved! Data visualization on Landing page
I have updated file SowIncidentLandingPageUtils. Service Desk Users see the new Data visualization But some ITIL user who is not in Service Desk group still see the OOB Data visualization.Does any one know why and how to make all itil user see the ne...
