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Hi all, We have quite a few catalog items and flows to handle them, some UI policies and client scripts to control what is displayed on the classic forms, where agents do their work. I'm looking into SOW for our service desk, and I've noticed that in...
how can i make the incident list on the sow to be sorted as default by the created field?
When I enter in a dashboard in sow and i click on a ticket number I want to be redirected to see the ticket in sow view. Like when I click on the incident number to be redirected to the sow view (second screenshot).
Hi All, Is it possible to auto expand the error message on Service Operation Workspace ? i.e we want to avoid the show more option and instead display the entire error message. Thanks in Advance,Shilpa
Hi,I have customized the Service Operations workspace and want to know if it is possible to show coloured progression bars when reporting lists on the task_SLA table? Currently it only shows a numbered output under the business elapsed percentage, wh...
The out of the box ui declarative action for teams chat is not working for incident in service operations workspace
Hey All! Will the ITSM Agent Workspace still be available after Dec 24? I understand it will no longer be supported, but I am just curious if it will be accessible. We are moving to Service Operations WS. Thank you in advance!
Hello community! I'd like to know the best practice for translating the "Hello" message into Spanish (as well as other elements that are not changing dynamicly with the language preference I choose). I tried using the UI Builder, duplicating the gree...
hi, i am trying to highlight VIP users as purple within incidents (when support grouping field is "VIP") but it does not appear to work? it's configured as shown on screenshot 2. not sure if it has to do with the selected workspace? - here i can only...
Hi all, hope everyone is doing great! I've been looking around a bit trying to find the answer to if it's possible to apply a default sorting method in SOW UX Lists that can overwrite a user's preference. I know this might not be standard, so I'm thi...
Hi all. I'm working on modifying the OOB overview page in SOW and am trying to figure out how to add a second row of donuts. I've figured out how to add and modify them using the client script found in UX Client Script Includes table, but only becaus...
Hello all, I want to populate 'case type' field which is OOTB field with default value "none" which has 5 choices and I want to populate the field with 'Statement' (which is one of the choice) when we are try to creating the case when form is loading...
Hi Team, We have a requirement to add users to Distribution list (DL) in Outlook using ServiceNow Integration Hub.Did not find any OOB actions/spokes to do this, please let me know how can we achieve this requirement. Thanks,Sai Surendra
Since we updated to Xanadu does anyone how to surpress the email draft that spins up in an incident activity log when the state is set to On Hold and the reason is either Awaiting Caller or Awaiting Vendor as its not needed. Discarding the draft does...
for some reason teams chat went missing for tier 1 agents, steps to reproduce: impersonate a tier 1 agentselect an incident (from assigned incidents)click on collaborate (on right panel)click on +see "start microsoft teams chat" is not available. it ...
