SOW - "My lists" editing columns not working
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‎11-08-2024 07:16 AM
We are having an issue with the "My lists" in Service Operations Workspace.
When a user tries to "Edit Columns" on one of his/hers list by removing or adding any of the fields.
The list does not get updated with those changes. This only happens with older lists.
If they do create a new list user is able to edit those columns.
When I open the list in "sys_ux_my_list", I get the alert "GlideTransaction is not allowed in scoped applications".
Checking the logs this points to the "Duplicate UX My List Record" Business Rule. Which has not been modified.
I've checked with Access Analyzer and the user does have the permissions to edit the list but it doesn't work.
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‎11-14-2024 11:46 AM
I'm facing the same issue, have you find the solution?
Regards.
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‎01-28-2025 06:50 AM
Same here.
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‎01-30-2025 10:44 PM
hello @BurtCrepeault , may I know if you found a solution for this? as i am facing the same issue though..
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‎01-28-2025 07:09 AM
Hello,
Our issue was caused because users affected had a longer character count than 40.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870001
If this isn't what is causing your issue I would suggest raising a HI Ticket with ServiceNow.
