SOW – Reference fields showing multiple table options in DEV but not in TEST/PreProd

[rajat_chopa]

Hi all,

In Service Operations Workspace (SOW), reference fields like Approval for, Caller, and Assigned to behave differently across environments.

In TEST / Preprod, fields appear as simple reference fields.
In DEV, the same fields expand into multiple table options such as Contact, Consumer User, and different Task types.

Steps to reproduce:

1. Open Service Operations Workspace (SOW)

2. Navigate to My Approvals (or any list like Incidents or Tasks)

3. Click on column picker (personalize list)

4. Search for reference fields like Approval for, Caller, Assigned to

Observation (as per screenshots):

• In DEV, fields expand into multiple options (Contact, Consumer User, different Task types)

• In TEST / Preprod, fields appear as a single simple reference

What I have already checked:

• sys_ux_list is identical

• sys_dictionary is identical

• Workspace is the same

• Data and conditions are the same

Question:

How can I enable the expanded reference field behavior (multiple table options) in TEST and Preprod, same as DEV?

Thanks!

[Ankur Bawiskar]

@rajat_chopa 

looks like platform behavior

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Rakesh_M]

HI @rajat_chopa ,
refer: Unable to dot walk fields on SOW List page when personalising columns