Specific catalog items are not visible while try to request them through an interaction from SOW

[learn nv]

Hi All,

Catalog items under 'Employee Services' category are not getting shown up in service operations workspace when tried to create a request from an interaction. I observed 'Employee Services' category it self not showing up in catalog category but all others are getting showed up.

Could you please help here.

[Ankur Bawiskar]

@learn nv 

are you trying with admin or non-admin?

are they seen on portal?

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[learn nv]

Hi Ankur, 

thank you for your response, I found out the solution, some how the specific catalog is missed in the list of Catalogs related list of portal page 'Service Workspace Portal'. When i added to the list, able to see the related catalog items.