Often, we need to include the latest comments in email notifications. To display the most recent comment in an email template or notification body, use: ${comments:1} If you want to show the latest two comments, use: ${comments:2}
We often need to identify which flows are running on a particular table. Unfortunately, this cannot be determined out of the box in Flow Designer or Workflow Studio. However, there are two ways to achieve this: 1.Navigate to the table list, right-c...
Often, there is a need to apply a reference qualifier on a reference field based on whether it's a new record or an existing one. Out-of-the-box (OOB), this distinction cannot be determined. A workaround is to call a function from a script include in...
Out of the box Flow context UI action is available in native view but not in Service Operations Workspace. If you wish to show it in workspace then we need to modify the OOB UI action. Ensure you set both the checkboxes as true in the UI action and u...
In this article, we will see how to edit the preview pane on the list view of the workspace. In Service Operations Workspace, on the incident list view, select the record(s) and click on the “Edit” button. The Edit preview pane lists all the fiel...
Many a times there is a requirement to hide the label of MRVS in native and portal. OOB there is no method to achieve this requirement. Below script will help us achieve the same using DOM manipulation. Ensure isolate script field is False so that DO...
Many a times there is a requirement to get the record's display value or number in ATF. But when we use Record Query step OOB it gives output as record sysId and not the display value of that record. As a workaround we can create a custom server side...
In this article, we will see when does the pop-up message "Max Tabs Reached" appear on the workspace and how to increase the tabs limit to avoid the pop-up prompt. Navigate to UI Builder -> and select “Service Operations Workspace”. Make s...
Many a times there is a need to add some delay in your script in server side. Below script will work in both global + scoped app. The value passed is duration value. I passed 10 seconds in duration format. It can be customized as per your requirement...
Many a times there is a requirement to add some css to variable label such as making bold. I am sharing sample script for the same, you can enhance it as per your requirement. You can use this catalog client script onLoad and make the Label variable ...
If you need to verify whether a scope belongs to ServiceNow, you can use the following script. Example: var scopeObj = new GlideScopeAPI(); var currScope = 'sn_grc_profiles'; gs.info(scopeObj.isServiceNowScope(currScope)); Note: This functio...
There is a helpful article in the ITSM Community site, How to setup & configure similarity model in Task Intelligence for ITSM This is a simple reference for configuration of Task Intelligence for ITSM and shows you how to setup the OOtB model for ...
You can invoke a record producer on click of UI action in Configurable workspace and send parameters to it. The parameter can also be parsed and fetched using an onLoad catalog client script. The record producer will open in a new tab in configurable...
In this video series, ServiceNow product experts share the vision for Service Operations Workspace (SOW) for ITSM, and the extended ITSM persona's. It will introduce you to the capabilities that can be used by multiple different user persona's: Maj...
Service Operations Workspace delivers an intuitive and streamlined agent experience to support exceptional service delivery Now Create provides a wealth of resources for Implementers of ServiceNow, developed by the Leading Practices team. The Ser...
This article access to the recordings for our Q2 2024 Launch & Learn Series about the Service Desk Persona and Service Operations Workspace. Launch and Learn is a series of calls hosted by ITSM Product Management where we focus on different pillars ...
Site reliability engineering practices are proliferating in most organizations as the delivery of application services to employees, customers, and partners has grown as part of digital transformation initiatives both in and outside of IT. If you're ...
This FAQ has the following major sections: General informationIncident Management in Service Operations WorkspaceChange Management in Service Operations WorkspaceCollaboration in Service Operations WorkspaceAlert Management in Service Operations Work...
Welcome to ServiceNow® Service Operations Workspace for Change Management Quick Start Guide If you’re just starting your Change Management in Service Operations Workspace (SOW) journey, then you’ve come to the right place. This guide will help...
Welcome to ServiceNow® Service Operations Workspace for ITOM Health If you are just starting your Alert and AIOps (Artificial Intelligence for Operations) Experience in Service Operations Workspace (SOW) journey, then you have come to the right p...
Lisa Latour
Steph Morillo
