Join us for the second session in the SOW Adoption Series, where we dive into the key phases of the customer adoption maturity journey. In this session, we'll explore what each stage entails, share best practices for creating a successful implemen...
Drop in for the first session of ServiceNow's Service Operation Workspace Academy! Every month product experts will explore ServiceNow's Service Operation Workspace and related ITSM features, demonstrating concepts, providing best practice guida...
There is often a requirement to make a date variable input as read-only for a catalog item, allowing users to utilize the calendar feature instead of entering the date manually. Here is the solution for this requirement: 1) Create an onLoad catalog c...
Many a times there is a need to print updated field values in email notification wherein we require previous and current field value. Below are the steps for the same. Please enhance it as per your requirement. 1) create after update BR on incident t...
Sometimes there is a requirement to add/remove fields in the Overview tab for incident in Service Operations Workspace. You can configure the incident form view where view name "SOW-Incident-Overview" and section is Summary Whatever fields you config...
In this article we will see how can we increase the default width of the list divider on the Service Operations Workspace. By default, in Service Operations Workspace the list view doesn't display the complete list headings and requires a manual ...
Consider a requirement to validate if the user selects a time in the date/time variable between 11 AM and 4 PM. You can use the onChange catalog client script with the following logic. It handles for every timezone. function onChange(control, oldVal...
What's new in Vancouver release for Service Operations Workspace? With the Vancouver Release, we've introduced multiple enhancements for Service Operations Workspace that enhance the ServiceNow experience for our agents and operators. Embedded Coll...
Often, we need to include the latest comments in email notifications. To display the most recent comment in an email template or notification body, use: ${comments:1} If you want to show the latest two comments, use: ${comments:2}
We often need to identify which flows are running on a particular table. Unfortunately, this cannot be determined out of the box in Flow Designer or Workflow Studio. However, there are two ways to achieve this: 1.Navigate to the table list, right-c...
Often, there is a need to apply a reference qualifier on a reference field based on whether it's a new record or an existing one. Out-of-the-box (OOB), this distinction cannot be determined. A workaround is to call a function from a script include in...
Out of the box Flow context UI action is available in native view but not in Service Operations Workspace. If you wish to show it in workspace then we need to modify the OOB UI action. Ensure you set both the checkboxes as true in the UI action and u...
Many a times there is a requirement to hide the label of MRVS in native and portal. OOB there is no method to achieve this requirement. Below script will help us achieve the same using DOM manipulation. Ensure isolate script field is False so that DO...
Many a times there is a requirement to get the record's display value or number in ATF. But when we use Record Query step OOB it gives output as record sysId and not the display value of that record. As a workaround we can create a custom server side...
In this article, we will see when does the pop-up message "Max Tabs Reached" appear on the workspace and how to increase the tabs limit to avoid the pop-up prompt. Navigate to UI Builder -> and select “Service Operations Workspace”. Make s...
If you need to verify whether a scope belongs to ServiceNow, you can use the following script. Example: var scopeObj = new GlideScopeAPI(); var currScope = 'sn_grc_profiles'; gs.info(scopeObj.isServiceNowScope(currScope)); Note: This functio...
There is a helpful article in the ITSM Community site, How to setup & configure similarity model in Task Intelligence for ITSM This is a simple reference for configuration of Task Intelligence for ITSM and shows you how to setup the OOtB model for ...
You can invoke a record producer on click of UI action in Configurable workspace and send parameters to it. The parameter can also be parsed and fetched using an onLoad catalog client script. The record producer will open in a new tab in configurable...
In this video series, ServiceNow product experts share the vision for Service Operations Workspace (SOW) for ITSM, and the extended ITSM persona's. It will introduce you to the capabilities that can be used by multiple different user persona's: Maj...
Service Operations Workspace delivers an intuitive and streamlined agent experience to support exceptional service delivery Now Create provides a wealth of resources for Implementers of ServiceNow, developed by the Leading Practices team. The Ser...
LisaLatour
ServiceNow
Steph Morillo
