Kick off the SOW Adoption Series with a dynamic look into the "Art of the Possible." This session features a comprehensive, end-to-end demo of a day in the life of a Service Desk Agent—showcasing how the SOW Landing Page, On-Call Scheduling, and Maj...
We look forward to seeing you at our 2025 ITSM Service Operations Workspace events! Check out the links to register and please be sure to bookmark this page as we will be updating the list regularly. UPCOMING EVENTS: DateEvent TypeTitle/Descripti...
In this article, we will see how to move a related list from the "Related Records" tab for a change record. Note: The process remains the same for other record types. Kindly check the application scope. Navigate to Script Includes [sys_script_inc...
Quick Setup: "Quickly setup and modernize your incident lifecycle process with Service Operations Workspace for ITSM" Questions: 1. Ready to modernize your incident process but don't quite know how? 2. Do you feel like setting up a workspace to man...
Welcome to ServiceNow® Service Operations Workspace Are you ready to start your Service Operations Workspace implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key ...
Service Operations Workspace (SOW) is a modern, multi-threaded user experience meant to bring together the primary applications and data sources that your Service Desk Agents and resolver groups (Tiers 2 and 3) need to support, maintain and deliver I...
Kick off the SOW Adoption Series with a dynamic look into the "Art of the Possible." This session features a comprehensive, end-to-end demo of a day in the life of a Service Desk Agent—showcasing how the SOW Landing Page, On-Call Scheduling, and M...
1. Open any one of the incident Record in the native UI/ Next Experienece , make sure you select the view as your required workspace (here i have selected as SOW) : 2. Scroll down and select the related list tab where you want to apply the filte...
In this article, we will see how to modify the message displayed on the visualization. By default, when there is no data to be displayed the visualization on the overview page displays the message as below, Navigate to UI builder, select th...
Join your fellow customers for a round table discussion with experts and peers to explore ways to enhance your organization's fulfiller experience. Share how you have leveraged Service Operations Workspace to drive your organization's objectives a...
Join us for the second session in the SOW Adoption Series, where we dive into the key phases of the customer adoption maturity journey. In this session, we'll explore what each stage entails, share best practices for creating a successful implemen...
Drop in for the first session of ServiceNow's Service Operation Workspace Academy! Every month product experts will explore ServiceNow's Service Operation Workspace and related ITSM features, demonstrating concepts, providing best practice guida...
In this article, we will see how we can modify the parameters of request record information section. By default, the section provides the below details, Now let's hide the "Price" parameter on this card. Navigate to the Data Broker Server Script [...
There is often a requirement to make a date variable input as read-only for a catalog item, allowing users to utilize the calendar feature instead of entering the date manually. Here is the solution for this requirement: 1) Create an onLoad catalog c...
Many a times there is a need to print updated field values in email notification wherein we require previous and current field value. Below are the steps for the same. Please enhance it as per your requirement. 1) create after update BR on incident t...
In this article, we will see how to hide/show the "Email" section in the Compose pane for some states. For hiding the "Email" section permanently, please follow this link : Service Operations Workspace – How to hide the “Email” section in Compose ...
Sometimes there is a requirement to add/remove fields in the Overview tab for incident in Service Operations Workspace. You can configure the incident form view where view name "SOW-Incident-Overview" and section is Summary Whatever fields you config...
In this article we will see how can we increase the default width of the list divider on the Service Operations Workspace. By default, in Service Operations Workspace the list view doesn't display the complete list headings and requires a manual ...
In this article, we will see how to configure "List Applicability" on service operation workspace lists. By doing this, you can achieve hiding a specific list for a user, group, roles, companies, location or department or use scripting as well. ...
Consider a requirement to validate if the user selects a time in the date/time variable between 11 AM and 4 PM. You can use the onChange catalog client script with the following logic. It handles for every timezone. function onChange(control, oldVal...
Lisa Latour
ServiceNow
Steph Morillo
