Unable to Add “Business Elapsed Percentage” (Task SLA) as a Column in SC Task List in SOW

[FemyM]

On the SC Task form, I can see the SLA details under Related Records (including Business Elapsed Percentage). However, when I try to configure the SC Task list view—specifically the “Tasks Assigned to Your Group” view—the Task SLA fields (like Business Elapsed Percentage) do not appear in the available columns. I need this SLA percentage to be visible directly in the list, but the Task SLA table is not available for dot-walking in list layout.

[Ankur Bawiskar]

@FemyM 

that's correct.

You can't show task_sla field on sc_task list

this link should help you on how to use custom field on your sc_task for this and populate it with the data

Then you can add this in your UX List Columns for sc task

Populate the SLA breach time on incident 

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[Ankur Bawiskar]

@FemyM 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@FemyM 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SohamTipnis]

Task SLA fields can’t be shown directly on the SC Task list, because task_sla is a separate child table and its fields aren’t available for dot-walking into list layouts.

If you need something like Business Elapsed Percentage to appear on the SC Task list, the practical way is to create your own field on the SC Task table and keep it in sync with the SLA record.

If my response helps, please mark it as correct😊