Unable to rearrange the order of UI actions in Service Operations Workspace
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11-15-2023 03:57 AM
I have multiple UI Actions created on Interaction Table.
In Agent Workspace, these UI actions are arranged based on order, whereas in ServiceOpeartions Workspace it is arranged in random order and not based on the order mentioned in the UI Action Item.
May I please know if anyone has come across this or has any additional information on the UI actions in Service Operations Workspace
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05-29-2024 11:12 PM
Hi PRaveen,
We have noticed the same issue with UI actions in HR Agent workspace. Were you able to identify the solution.
Can you share some insights on the findings with UI Action order.
Thanks,
Sowmiya M
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05-30-2024 10:31 PM
@Praveen V R Below is the information on UI action re-ordering explained via screenshots.
@msowmiya you can follow similar steps for HR workspace also, just that the action configuration in step 1 will change from SOW to HR.
Please mark my answer helpful/correct if this helps to resolve your issue.
Thanks
Aniket Garg
