This onChange client script is not working on Service operation workspace problem record.

[Praju_123]

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

   if (isLoading || newValue === '') {

      return;

   }

       if(newValue == "Hardware"){

        g_form.clearOptions('u_root_cause_subcategory');

        g_form.addOption('u_root_cause_subcategory','Cable','Cable');

        g_form.addOption('u_root_cause_subcategory','DiskDrive','DiskDrive');

        g_form.addOption('u_root_cause_subcategory','Storage Device','Storage Device');

    }

    else if(newValue == "Software"){

        g_form.clearOptions('u_root_cause_subcategory');

        g_form.addOption('u_root_cause_subcategory','Build','Build');

        g_form.addOption('u_root_cause_subcategory','Configuration','Configuration');

        g_form.addOption('u_root_cause_subcategory','Design','Design');

    }

}

[Valmik Patil1]

Hello ,

Please check the client script configuration

Edit the script and ensure the UI type is set to "All" so that it functions correctly across different user interfaces.

In above screen shot it is set to desktop so it will only work on normal view,

if you set it to ALL then it will work on other view as well

Thanks,

Valmik Patil

[dgarad]

Hi @Praju_123 

1.Set UI Type = All" on client script

2. Set the "Isolate Script" field on the client script to "True, " which should help resolve the issue.

[Community Alums]

Hi @Praju_123 ,

Please make some changes I shown in below image

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak