Unexpected Behaviour:SOW Copy link to current view opens in 'My Lists' rather than in 'Default List'

[KevinConsultant]

I have a number of record lists defined in my 'Default Lists' in Service Operations Workspace

When I use the link icon '🔗' to copy a link to this view and use the link.

It opens in the 'My Lists' frame rather than in the Default Lists' frame. It has the Category / List name & the date and time and indicates that 'This list expires in 5 days. Save a copy to continue working with it.'

Can anyone help me find the docs / reason on why it is doing this?

Thank you in advance. 

[kaushal_snow]

Hi @KevinConsultant ,

Try below options:

1. Create or Modify the Default List Configuration

Navigate to sys_ux_list_menu_config.list, find the Default SOW list menu, and adjust the default list configuration. You can add or reorder Default Lists so your desired view is permanently available there.

2. Use Favorites to Preserve Default List Behavior

Encourage users to Bookmark or Favorite the view directly from Default Lists rather than using the link icon. Opening the workspace via that link generally opens the appropriate default list frame.

Check this article: https://www.servicenow.com/community/service-operations-workspace/my-lists-on-sow/td-p/3310542

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

[KevinConsultant]

Kaushal,

Thank you for the workarpound suggestion, however it does not answer my question.

Why does the link open the view in 'My Lists' rather than in the 'Default Lists' frame?

Can anyone explain this behaviour?