I have a requirement where I need to add new Workspace Module in CSM/FSM Configurable workspace. We need to add it under the Inbox Module. In agent workspace we directly have an option to add new workspace module but I couldn't find the same for Conf...
Hello Everyone, Can you please point me the script which is executing to set the state and state reasons for agent chat interactions. We have an issue where user ended chats are setting the state reason as "Agent ended" which is impacting the reports...
In the native view on incidents, we add a link in the worknotes to the knowledge article best suited to fix the issue, in Service Operation Workspace we can still click this link but opens in the back end. We want to be able to open these links in ag...
Hi All,I am trying to achieve the following requirement by using Playbook and Workspace for Audit Management.I need to show case the checklist on workspace ( that I defined using the checklist_template , checklist. LIST tables) but I need to change t...
hello community, why is a REQ „Approval = Approved“ and „Request state = approved“, although the RITM is not approved yet, meaning there is also no SCTASK yet. how is that possible? can you please clarify me? thank you so much in advance
I would need to see the buttons in the Service Operations WorkspaceAs you see them in the background and their action and they disappear.Please help,thank you
Greetings Community, I've heard that ServiceNow plans to phase out the standard list view (e.g., All -> Incident/Problem - All) and encourages us to transition to the "Service Operations Workspace." Can anyone confirm if this is accurate? Frankly, I...
Hi All, I have a requirement to add the Follow button in SOW similar in the platform for Incident, Change and Problem.
we have installed AI search for now experiance plugin to enable AI search on workspacesBelow are my queries 1. can one workspace be in zing and other in AI search or we need to migrate all the workspaces in the system to AI searchwe have multiple wor...
Hello everyone.We've faced one specific issue with Advanced Work Assignment functionality.There is some delay (about 20 seconds) for certain agents when they are changing they status from Available to Offline.When the agent is changing his status to ...
I am trying to translate texts that are in the portal of the Service Operation Workspace, to the Spanish language, I already have installed the corresponding plugins, first of all, I want to translate some texts that come in the home (No history yet ...
Hi. Im trying at best effort to enable sidebar discussion for the SOW and incident...https://docs.servicenow.com/bundle/utah-it-service-management/page/product/service-operations-workspace/task/initate-sidebar-chat-sow.html however, I cant seem to lo...
Hi, Please , is there any documentation showing how to configure those charts ?I would like to know how to display graphs by group and channel AND by Offline , Available as in this example in documentation ServiceNow.Thank you very muchRegard
HelloI'm using the ServiceNow > Update Record action to update existing Incidents with a number of fields including the Follow Up date. However, I'm stuck trying to set the Follow Up date to current-date + 3 business days (with a time of 11:00:00).I'...
As our team is looking into migrating from our current platform page to the new service operation workspace, we have realized that the forms in the service operation workspace looks a lot different compare to the forms we have in the service operatio...
