Does anyone know of a way to modify the default table populating the list view on the Service Operations Workspace? Out of box it pulls from incident, however, we would like to have it pull from Universal Request's instead. I have not seen anything i...
Hello all,how can I add Service operations workspace view in records like Demands, HR Cases. I have added this as UI lists in SOW . But when I open this record in SOW , It shows the record in default view . In the platform too , when I open the deman...
We have a requirement to amend the Tier 2/3 specialist service operations workspace page to remember user preference of the dropdwon selection "Your work/Your team's work". This is because managers want to be able to have their preference of "Your te...
Hi Community Team,How to open bar chart Reports Data in a new tab without closing the existing tab. The issue is it's overriding the existing tab on dashboard in workspace in ServiceNow. Has anyone came across this issue. Please provide the necessary...
Hello, I have a question is about how to translate activity stream form in agent workspace. Thank you
Hello,I have a button called' Create HR Case' in the Agent workspace with the below code:function onClick(g_form) { var USER = g_form.getValue('opened_for'); var NEW_RECORD = '-1'; var TABLE_HR_CASE = 'sn_hr_core_case'; g_aw.openRecord(TA...
Hello ,Can someone help me how to configure New button for a particular list in SOW.I have created a new list called 'Demand assigned to me' , when I click on the New , I want a specific page to appear
Hi, I am trying to create a Recipient List for Targeted Communication which should have recipients from a user group "xyz". Can you suggest how to achieve this?
Good day! I was exploring the Service Operation Workspace and some of the widgets, filter or columns are not applicable to us. Is there a way to tweak it or create a copy of it? Thanks.
Hello, I'm using UI Builder to edit a variant I created from the service operations workspace. I found that while using Agent Assist there is an option to attach a KB but after its saved it attaches to the additional comments instead of attaching t...
HI, The requirement is to find how many inactive not LDAP users are not involved in Case records. Five fields we have considered in IDS Case Table :contactopened_byresolved_byclosed_bysys_created_byPlease provide me with the solution and suggestions....
Hi Community!I have a requirement which goes as following:Edit the pop-up view/preview for user-records showing in the workspace(ONLY WORKSPACE).In other words, change the list which shows when you hover over the "i"-icon to preview the user-record f...
I want to hide a "New" button of related list based on condition in workspace like we do using list control on Native view. (Omit new button condition).Can some one please assist on it.
Hi all!I read this article how to do List View configuration in SOW.https://www.servicenow.com/community/next-experience-articles/service-operations-workspace-sow-list-view-configuration/ta-p/2534744But I want to do a List Viw fråm a Database View ...
Hi All, Trying to populate an alert as soon the Agent start typing(even a single letter)in Additional comments field , an alert should come up saying "Please be aware notification will triggers to requestor". Ps: This alert should come only once at ...
