Update Caller Record in SOW

[KeithM1]

Hello All - I'm trying to update the Caller Record in SOW to show Recent Requests the same as the Recent Incidents

In UI builder, I went to SOW - Sidebar tabs top 

and found the Caller Record.  I duplicated the Recent Incidents_tier 1 and called it Recent Requests.  From there on the right-hand side of the screen, on the Configure tab, there is Component Visibility, which is this:  

I need to change it so that instead of the incident table it is the RITM table (sc_req_item).

I guess my question is two-fold:  1) am I on the right track and 2) if I am, how do I change the name of the table from incident to sc_req_item?  It's not as simple as highlight and just type it in unfortunately.

I appreciate any and all help with this!

[Shruti]

In step 3 you need to update below line to make sure requested for field is used instead of opened_by

var callerField = (table == INCIDENT) ? "caller_id" : (table == INTERACTION) ? "opened_for" : (table == REQUEST) ? "requested_for":"assigned_to";