Update SC Request status page in service operations workspace (SOW)

[prathyusha_snow]

In the SOW, I'm submitting a catalog item from an Interaction. Once the catalog item is submitted, it is redirecting to the below status page. We are trying to update the Request status page in service operations workspace(SOW)

I see the status is coming from SC Order Status widget but unable to make any edits to Widget instance. Can someone please point me on where to configure to update the status page

[Peter Bodelier]

Hi @prathyusha_snow,

This is on the sw_order_status page, but unfortunately this page is read-only as well.

[Pablo Sanz]

Is there any extra documentation where this limitation is mentioned?

I have accessed the page and it mentions the "Read Only" protection, even so I would like to see if there is any documentation to be able to add it as part of the documentation, thanks in advance.

[harshamovva]

Hi @prathyusha_snow : Were you able to resolve your issue? I am facing the same and looking for options to resolve it.

[Darren Lau]

On the sw_order_status portal page, I cloned the OOB "SC Order Status" widget and placed it above the original widget.  You cannot remove the "SC Order Status" instance from the page as the instance record is read-only.  One thing that is not obvious when cloning the widget is that after you place the cloned widget on the page, you need edit the instance and set the Additional options/JSON format field to the following or else the widget won't display in the Workspace view.

{
"isServiceWorkspace": {
"value": "true",
"displayValue": "true"
}
}