Visibility of the 'Edit' button in the Service Operation Workspace

[Clement_V]

Hi everyone !

I'm having a problem with the 'Edit' button in the SOW, highlighted in red in the screenshot below. The button isn't always available in lists, whether in 'Lists' or 'My Lists'.
But I realize that with the admin role, it's guaranteed to display. Do you know where and how its display is managed?

Thanks.

[Ankur Bawiskar]

@Clement_V 

it's disabled due to the condition present on that list action

I am able to see it as an itil user in sow

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Clement_V]

Hi @Ankur Bawiskar !

I don't think it's a problem of conditions but rather a problem of rights because for the same lists with the same conditions the button is not displayed with a classic user but is displayed when I give admin rights to this user.
But there is no Required Role on the Action Assignment.

Regards

[Clement_V · Accepted solution]

Found it!

The lists on which the 'Edit' button isn't displayed are lists based on the 'Task' table. It is necessary to have the right to write on the table to have the action.