My organization is looking into implementing the Service Operation Workspace for our Service Desk and a few other operation teams. We were wondering what others' implementation experience. Did you develop in-house and deploy or did you bring in a par...
Use case : When clicking on Create Request from the Interaction form, it should copy the fields from Interaction form into the new Request in service operation workspace.Explanation : I want to copy the fields from the interaction to the New request ...
It is possible to remove the "New" button on "Problem Tasks" related list tab in Service Operation Workspace ?I have tried to desactivate the action list link with Problem Tasks without result.
Hello, How do you reach out to your client in the workspace?I know you can post public comments or email them on the incident screen. But from the interaction screen can you send public comments? Thanks
Hello Everyone, we want to add the UX form actions to the UX form action layout page under All global UI actions related list. We have observed there is a OOB script change in All global UI actions relationship because of which we cannot see few UI a...
Hello Team, Is there any way to create a custom workspace and provide experience with it? I can create with PDI but I can see this application is not available in my company's instance. is there any alternate way to do it? I can see Agent workspace i...
Hi Experts, In Service operation workspace overview page we have customized the donut chart. while clicking the part of donut below cards/listview will get updated. But it is not updating for Incident SLA. If any one has faced similar problem kindly ...
A user has requested if it is possible to hide and or remove the widget located on the far right of the "Service Operations Workspace" homepage (attached screenshot shown in red). The widget contains the following sections.UpcomingQuick LinksRecently...
Service Operations Workspace forum I have a requirement, where I have to configure both condition as well as script in AWA, is there a possible way where in which i can make sure that it is checking the script as well as the condition. Because in ass...
Hi guys! The requirement I received is to modify the order of the widgets on the right side of the Service Operations Workspace. The issue is that when I clone the landing page, these "widgets", presumably because they are in a different scope, do ...
We are in Vancoucouver Patch5. We'd like to add "New Knowledge" to "chrome_tab". But we want to go to "Knowledge article selector" first when user select "New Knowledge". It will display article templates, and than user select a template to create ar...
We have requirement to allow user to submit catalog item from Workspace. Can anyone help us?
In the Agent Workspace, when using search the results opened in a new workspace tab. This allowed the user to switch between tabs, quickly open new tickets or review the existing ones. The search results in Service Operations Workspace now open over ...
Hello, Since we don't use yet problem and change processes in our instance, is there a possibility to hide applications "Problems" and "Changes" from the menu of Service Operations Workspace ?We want also to remove "New change request" from here also...
Consider in one form we are entering the details of other instance and roles which we required.How we can provide access and roles to another instance via integration.
