Edit icon been added into the service operation workspace after Xanadu Patch 8 upgrade.
The edit icon has been added to the service operation workspace after the Xanadu Patch 8 upgrade, and I would like to know how to hide it.
Forum Posts
How to Redirect to a Form Page
In my ServiceNow Workspace, I have a list page that includes a "New " button. I have also created a custom form page for incident creation.I would like to know how to redirect to the form page within the Workspace when they click on the "New" button
Help adding a Workspact widget?
Hello! On the landing page of the Service Operations Workspace, there is a "widget data list" that sits underneath the dashboard. It presents the data from whichever report is clicked from the dashboard.I am trying to build a custom workspace for a t...
Resolved! Reference field preview in the Service Operations Workspace
Hello, in the platform view, for reference fields the sys_pop view is displayed when hovering or clicking the "i" icon. In the service operations workspace, the reference icon opens the referenced record in a new tab instead of previewing it in a pop...
Add info message below the process flow of change management SOW view
Hello How to add the info message below the process flow of change management in SOW platform?Is it possible by using client script or any other congratulations we need to do? Thank You!
Duplicate New button in my Service Operations Workspace
I have Child Incidents in my related record, and in it I have two New buttons.Where can I edit them to remove one?In the UI Actions list, no action appears that is showing workspace.
Playbook Questionairre - Prevent prior date selection
Anyone have experience with Playbook Questionnaires in Service Operations Workspace and restricting a Date question to a future date? Want to ensure users are prevented from selecting a prior date. Client Scripts and UI Policies aren't the right sol...
Document Template
HiI've created a document template on incident table.var recordId = 'a9a16740c61122760004fe9095b7ddca';(problem sys_id)var documentTemplateId = '50e6c385db175e10727ee7dcd39619f2';var pdfName = 'INC_Template.pdf';new sn_doc.GenerateDocumentAPI().gener...
How to disable Submit button until all items finish loading in Order Guide (Service Portal)?
In Service Portal Order Guide, how can I disable the Submit button until all selected items have fully loaded or are completely picked.I want to prevent users from submitting the form before the latest item selections are fully processed, if it's not...
make read-only on preview popup form on service portal
Hello Everyone, I have a requirement to make all fields and UI actions read-only in the preview popup of a reference field for a specific catalog item on the Service Portal. This should not affect other catalog items. Let's say I have a reference fie...
How are we supposed to work with configuration in Service Operation Workspace?
Hi community,How are we supposed to approach development and configurations within Service Operations Workspace (SOW)? Currently, we're losing changes we've made to SOW pages. Since we're not allowed to modify the original page records, any updates f...
How to add Recommendations in Catalog Task on Service Operations Workspace
Hi, I want to add Recommendations for Catalog task on Service Operations Workspace.Its already added to Incidents, Interaction etc., please see below screenshot. Same way I want it to be added on Catalog task.Can someone help me with the steps to con...
Resolved! Remove or hide the "On-Call Schedule" page from the Service Operations Workspace (SOW)
I'm trying to remove or hide the "On-Call Schedule" page from the Service Operations Workspace (SOW) in my instance. The On-Call Scheduling plugin is active, but we no longer use it, and I want to prevent users from seeing or accessing it through the...
Use case : When clicking on Create Request from the Interaction form, it should copy the fields from
Use case : When clicking on Create Request from the Interaction form, it should copy the fields from Interaction form into the new Request in service operation workspace.
UI Page/Pop-up from onChange Client script in Service Operations Workspace
Hi All, I am looking for guidance on how we can show a pop-up or UI page from an OnChange Client Script.
