Service Operations Workspace (reduce
Hi, does anybody know how to restrict a list of new options in Service Operations Workspace individually for each domain? BRirrina498
Forum Posts
Hide UI action in SOW but still be able to trigger it from Record Information SNC variant
Hello, In UI Builder from 'SRP Record' -> 'Record Information SNC', client script 'Open Assign Modal', there's a line to trigger the [Task] 'Assign to me' UI action. I copied that UI action and updated the 'Open Assign Modal' client script with the n...
Resolved! SOW Announcement - No content available
Hi, We have recently cloned our instance (PROD to UAT) and did an upgrade to Xanadu. We have noticed that on the SOW dashboard, the Announcement do not have any contents when impersonating an ITIL user.But on the admin it has contents, any idea how t...
Resolved! Search Incidents Icon Missing
Hi,We can see a search icon in the screenshot from the docs, but this is not showing on our page (screenshot 2).Any ideas?Cheers.
Service Operations Workspace - Passing data from a UI Page back to Workspace
Hello Everyone, I have a UI Action that opens up a UI Page, and when you click on it, there will be a table of values that you can select from and upon clicking it, will populate the assignment group. Problem is, I can't seem to be able to pass the v...
Resolved! How to remove the New button on one of the Related Records in SOW
I am trying to figure out how to hide the New button on one the Related Records. See image below. I have figured out how to hide buttons in other places but cant figure out Related Records.
Resolved! Adding Universal Request Donuts to SOW
Hi, I copied the code from Incidents assigned to you + unassigned incidentsto URs assigned to you + unassigned URs. (see screenshot 1). Screenshot 2 shows the donuts are being populated, but when I click on them I'm not getting the list of data below...
Custom resolution code on Incident resolve
Hi,When clicking the resolve button, it is coming up with a close code. I would like to replace the code with a custom resolution code. What is the easiest way to achieve this?Many thanks!
Operator Workspace views and View rules
Hi All, I’ve added a filter on the Operator Workspace dashboard and saved it. It is now available in the Operations Workspace View (noc_user_view) table, under Event Management > Operator Workspace Views.Now, based on the filter, I want to display th...
Set background color on list view
Hello, I want to set background color to the caller field if the caller is vip in list view in service operations workspace.how to do that ? Thanks
Create case from interaction in SOW
Howdy! Looking to have similar functionality in CSM/FSM Workspace replicated in SOW where the agent can create a case via an interaction. I turned on the case type interceptor functionality for creating cases from an interaction in CSM/FSM Workspace ...
NLQ (Natural Language Query) on list field types
Any tips & tricks for NLQ (Natural Language Query) searching of list field types?
How to include activity data in searches
We have tickets where there's information added as either additional comments or work notes like a PO number for example. When you search for example a PO number you get no results how do you factor in comments and work notes into your search config?
Limit the Search in the SOW
Hi All, We are trying to find the solution for limiting the tables you can search in Service Operations Workspace. Is there any setting available ? Thank YouBest Regards,Namrata Jain
Show "Next Actions" tab in Incident
hi,please see my attached screenshot - i would like to add a new tab with "next actions" info. what is the easiest way to accomplish this?many thanks!
