URL type field not showing in Service Operations workspace

[Michael183]

I am trying to render a URL type field on SOW (Jira Link) but it simply does not show.... I am pretty sure this is a system limitation, I read some comment in other post but I can't find any official product documentation stating that.

Thanks in advanced for your responses

[Michael183 · Accepted solution]

I figured out the issue. it's introduced by Xanadu

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1710732