I'm working on transitioning our teams over to Service Operations Workspace and have been asked to look at Dashboards. When clicking the Dashboard icon, the SOW always defaults to the IT Agent Dashboard. I have been asked to change the default dashb...
We have a related list called "Sibling Incident" on Incident. Agents can currently change the status of the incident from the related list Service Operations. We have been unable to disable inline editing. Tried couple of approaches:1. List control f...
I have two requirements that I am stuck on.1. I am trying to edit the what appears on the pop up when hovering/clicking on the person on call. I have found that it is on the on_call_avatar, but I have had no luck in editing it. Is it possible to edit...
We have an SLA response with these start, pause, and stop conditions illustrated in the images.Current operation:1. The user submits the INC and the SLA response is created.2. The SLA completes when the "assigned to" is set.3. If the assignment group...
I have created a reference interactive filter to filter Incident and sc_req_item records, and it works correctly. However, when I impersonate another user, the interactive filter shows "No records found," even though the impersonated user can see sys...
Why are the item variables read-only on the Requested Item (RITM) form, while the same variables are editable within the ServiceNow Workspace? What technical or configuration factors cause this difference in behaviour between the two contexts?
Hi Community,I am experiencing an issue in Service Operations Workspace where the collaborate menu icon is not visible for SC Tasks. The icon is, however, visible for Incidents and RITMs.Here are the details:• Workspace: Service Operations Workspace•...
Hi Community,In Service Operations Workspace, under the "My Lists" section, I see two options: "Shared with me" and "Opened by link." I would like to remove or hide these options, so they do not appear in the list created in Workspace.From my testing...
Hi all, I'm having an issue where users are unable to update a field when applying a template.Here's the error message:I've checked that users have the correct ACLs (including save_as_template ACLs), and can otherwise update the field. There are no c...
Outside of a Workspace, I have a long Incident and Change Request form. Having tabs in the form makes navigation easier. When I moved to Workspace, all my Sections stopped being tabs. I have one long run-on wall of fields. Everything is under Det...
I'm trying to add some fields to the MIM - Review Situation Activity in the Major Incident Process playbook. I was able to get it to add the fields I wanted, but it's showing the sys_ids for the Reference fields instead of the display value. Does any...
I am unable to edit the default filter for incident list or any list. Were using Zurich When i open configure->list control i see "edit default filter" is there and selected...But does not show on the form when refreshing? Can someone tell me how to...
We have recently adopted the Service Operations Workspace and the initial feedback from our agents is it would be useful to be able to see their favorite lists as an icon when the list view is collapsed. This would replicate the classic UI where all...