Navigate to Service Operations Workspace > Workspace Configuration.
Check the Field Configuration or Form Layout settings for the view you're using.
Verify that the URL field is part of the form layout or widget in the workspace.
The Visible checkbox is checked, ensuring that the field is visible in forms and other components.
The Read-Only attribute is not checked, unless intended.
The UI Policies or UI Actions are not restricting visibility.
Navigate to User Administration > Users and ensure that the user has the appropriate roles to access the workspace and the specific table.
If the field is part of a restricted table or has role-specific visibility settings, ensure that the user has the necessary permissions to access the data.
The field is added to the appropriate widget or section.
The widget is properly configured to display fields and is not restricted by any conditions, filters, or visibility rules.
Check the widget or section configuration in the workspace layout.
Navigate to System UI > UI Policies and System Policy > Data Policies.
Review any conditions that could be impacting the visibility of the URL field.
Review any UI Scripts or Client Scripts associated with the form or table to ensure that there are no conditions preventing the field from being displayed.
Also, check if any Form Scripts are manipulating the display of fields dynamically.
Go to System Diagnostics > Clear Cache to clear any cached data that may be affecting field visibility.
Customizations: Ensure that any customizations made to the Service Operations Workspace (such as custom widgets or views) are correctly handling the display of URL-type fields.
-If the issue started after a recent update or customization, try rolling back the changes or investigating any known issues related to the version of ServiceNow you're using
