Resolved! How do I remove new change request and problem
In the workspace you can click the plus and it presents you with options of a ticket you want to open. I want to remove new change request and new problem. How do I go about doing that?
Forum Posts
Resolved! Remove options from sidebar
Does anyone know how to hide options in the blue sidebar in SOW?
At a glance icon not showing in Service Operations Workspace only for Type Walkup
At a glance icon not showing in Service Operations Workspace only for Type Walkup. Request if you have any inputs.
How to use Knowledge Management for agents
We are currently working on a Knowledge management project and reviewing how agents can effectively access SOPs documented in KB and attach them to the incident, catalog task, or case via Agent assist in Service Operation workspace or HR Configurable...
Enforce mandatory fields in Service Operations Workspace (SOW) list view
We recently realized that the mandatory field enforcement that we see in the list view on the platform of ServiceNow is not reflected in the Service Operations Workspace (SOW) list view. Mandatory field enforced in list view on platform: Mandatory f...
Global Search Results in Service Operations Workspace Open in tab
We have a request to have the global search function in the Service Operations Workspace to function similar to the global search in the legacy agent workspace. Currently the global search results takes the whole window and navigates away from the S...
Form headers - Service Operation Workspace
Hi,I want to change the form headers that appear in the Service Operation Workspace for the different lists in the CMDB (attached images below). SOW is primarily where they will be working currently. From what I understand, I need to create a record ...
Resolved! Change 'create request' button to direct to the sc_req form instead of the catalog
So currently on an interaction record when you click on 'create a request' it takes you to the service catalog to order something. Which I want to change.However I want this that when clicked it takes you to the sc_request form to fill in and submit ...
How to change font of form fields in workspace?
I want to change font for the fields on form in workspace.
How to enable search configuration on Service Operations Workspace?
Hi,Previously, we are having search functionality enabled for Global, CSM, Case agent workspace and Service Operations Workspace.But unfortunately, after upgrade we aren't having these functionalities enabled. Instance is now having Global search onl...
Resolved! Normal Change conditions/apprvls are not triggering in SOW, but approvals triggering in default view
Hello,1. I customized normal change work flow on change policies and approvals in default view and it is working as expected in default view,customizations1. If conditions2. peer review process based on assignment groups3. Percentage of approvals in ...
Quick Action Parameter for Catalog Items
I'm trying to create quick action and quick action parameter for Agent Chat in Service Operations Workspace.I want the agent to be able to search for a catalog item and when they select and enter it adds the link to catalog item to the chat for user ...
UI action client script not working in workspace view and working only in native UI
Hi @Ankur Bawiskar , I have a Ui action called "Create Reimage incident" on the related list to create incident by selecting the configuration item (CI's Affected table) as below.Ui action and script : script include which is called in UI action:...
Send Email Button Missing in Expanded View - ServiceNow Agent Workspace
I am facing an issue in ServiceNow Agent Workspace where the Send Email button is visible in the tabbed view, but when I expand the email draft to the larger view, the button is missing. Attached are screenshots showing the difference in behavior. Ha...
Agent assist
Hi,I have a requirement When..!In the Agent Workspace of ServiceNow, when a configuration item is selected in an incident record, the Agent Assist sidebar should display a list of all incidents associated with that configuration item. Referral to the...
