remove/restrict Next UI view from SMT platform for ALL SMT AGENTS. The goal is to ensure that SOW view becomes the primary interface for all SMT users/agents, streamlining user experience and reducing confusion.1.platform offers both Next UI & SOW UI...
Hi everyone, We are currently working with a shared ServiceNow instance used by two external customers, which we’ll refer to as Company1 and Company2. Each customer has: Their own Company recordTheir own dedicated Service Catalog (sc_catalog)Their ow...
Hello Community, I am currently working on a requirement to create a Pivot Table report within Workspace using UI Builder. The report should utilize a Dropdown field (e.g., Priority) and a Multi-select field (e.g., Watch List) from the Incident table...
In native UI we have colors for what state the approval is, however when looking at this in SOW the colours are not there. Is there a way to do this.
Hi, How do you remove the "New" button from Lists in Service Operations Workspace. I've added a screen shot of the UI Action to be removed. Thank you,Diana
We've been having an issue with viewing a RITM for a specific catalog item (Request for Stations Team) in the SOW. Any help is appreciated. Please let me know if there's any other information that would be helpful for fixing this. INFORMATION ABOUT T...
Hi, Can someone please advice how to best add a new visualization to the SOW landing page that shows "Universal Requests assigned to me"? Is there an official step by step guide available for the Xanadu release?I have seen a few videos on the topic a...
Hi, I have a requirement to add a custom action bar to both list and record page variants I have created but cannot workout which property I need to set on the page variant to show the new config. The new Action config is created with some page spe...
Hi Everyone, Identifying the correct page in Workspace can often be challenging, especially when we need to introduce customizations to a specific page. In some cases, even having the page URL does not make it any easier to pinpoint the exact page in...
I'm working on allowing our chat agents the option to place a chat on hold so that the idle timer ignores that particular interaction. I got the initial piece put together, and the IdleChatHandler does in fact ignore the interaction. I got there by a...
Our ITSM teams are currently using the old "listview" to process their work.The ITSM teams are all using the same "Daily Team Operations" dashboard (see screenshot below) which gives them an overview of all work assigned to them.We want to move to us...
I have the below catalog client script, It is working fine on DEV instance but not PROD . The isolate script is also set to false Unable to find the reason.function onLoad(){ setTimeout(function(){ // portal var aTag...
Hello, in the platform view, for reference fields the sys_pop view is displayed when hovering or clicking the "i" icon. In the service operations workspace, the reference icon opens the referenced record in a new tab instead of previewing it in a pop...
Hello allHow to add a Knowledge Base (KB) article link as a clickable hyperlink within a specific field on the Incident and Problem forms in the Workspace View.Could you please provide how to implement this functionalityThanks Nandini
Hi everyone, I have created a new workspace and in that i have added the report (type is scorecard).On clicking on the scorecard i need to display the particular records.Please help me on this.Thanks in advance!!Mahesh
