Sorry if this is a n00b question, but I can't find the answer in any documentation or forums. What do the different tab icons represent. I have two IMS records with different icons. The record on the left (2963) was closed after a REQ was created, wh...
I have NEW button available to those with the Admin role in our service operations workspace for the Tasks list. This button is not available for those with the ITIL role and I would like to enable that for the ITIL role. Please see the attached i...
I'm struggeling to see the assignment in an incident summary, on the first page of the incident.I have added the fields "Assignment group" and "Assigned to" under summary, but I would really like a section for Assignment just like "Impact" and "Cause...
Hello! I've searched but haven't been able to find anything related. We just updated from Vancouver to Washington DC, and now in our SOW the widget don't work as expected. Clicking on the donut no longer filters the list below the widgets. The "Incid...
Hello everyone,In the Overview of Service Operations Workspace, for the reports (donuts, gauges, scores) displayed on the homepage (Your Work / Your Team's Work), when no records are found, the message "No data available" is displayed instead of "0"....
I feel like we're missing out information regarding assignment of an incident.This information can be found under Details-tab on the Incident, but I want this to be visible to Service Desk agent direct inte the Overview section of the incident. Where...
Hello,In Service Operations Workspace, I am wondering where you can go to display or hide the Activity stream bar (the bar at the bottom of the record to display the record, record and activity stream, or just the activity stream?This bar:I found thi...
Currently, the SOW alert record for a customer instance does not display a tab.The customer is expected to work with the Playbook in the Playbook tab of the SOW to resolve the issue.I created a Playbook based on the PDI em_alert table and validated i...
Hello Experts,I have added an 'requested item widget' in the SOW dashboard by creating EVAM defination and called it using 'SOWLandingPageTier2UtilsSNC' It worked fine just the issue is records are not being displayed when i am clicking on the widget...
Hi there,We're currently working on a project for a customer, CSM/FSM Workspace to be the default home page for users. Thanks,Madhusudhan.
Hello everyone, We have the following requirement to implement in the Service Operations Workspace new landing page for Change Managers, a similar Upcoming section (without Today and Tomorrow options) but with a link as the below one: that will say "...
Hello, I want to auto refresh Visualizations in service operations workspace every 15 seconds. And also auto refresh list below the Visualizations in service operations workspace every 15 seconds. Thanks and Regards, Raja
We have recently upgraded our instances to Vancouver Patch 5 and when opening Service Operations Workspace as an admin or non-administrative user an "Internal Server Error (500)" appears. You can continue to use the workspace however the error contin...
Hi All, I'm facing a challenge in SOW workspace in leveraging the code behind the "Create Request" UI action button on interaction form. We have a requirement to open the selected catalog item if Request category is chosen on interaction form. So, I'...
