Use SOW

[Rakshanda Kunte]

Hi All,

How to know that end user is using new "Service Operations Workspace" and not the legacy version?

Thanks.

[Robbie]

Hi @Rakshanda Kunte,

Are you trying to understand from a general sense or particular activity?

If you check the 'Transaction' logs you can essentially view and understand the URL users are accessing.

As a simple example using CSM. The old workspace url was: (your_instance)/now/workspace/agent/home

The new CSM workspace URL is: (your_instance)/now/cwf/agent/home

To access the Transaction logs, type 'Transactions' and select the (All Users) option.

Filter the logs appropriately for your use case. See below screen shot for help.

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Thanks, Robbie

[Aman Kumar11]

Hello @Rakshanda Kunte ,

To use Service Operations Workspace, you need to navigate to Workspaces > Service Operations Workspace.

To ensure you are in service operations workspace, you can check the URL. It should contain now/sow/home

You can check the version of SOW and related store apps in plugins. You may consider using URL /v_plugin_list.do along with filter *sow for ID

Please mark this response as correct and/or helpful if it assisted you with your question 😊

Regards,

Aman Kumar