Using ATF How to open a Catalog item submitted in ESc portal at HAM workspace (inventory)

[KurapatiG]

Hi All,

Scenario: User submits a catalog in ESC. Now as an Asset Manager want to open the same record in HAM workspace.

Can you suggest.

Note: We have tried Custom UI steps , tried using Filter to the list, opening existing record and all. Nothing worked.

[KurapatiG]

@Ankur Bawiskar 

@sushmapinapati 

[Tanushree Maiti]

Hi @KurapatiG 

Check this link if it helps.

https://www.servicenow.com/community/developer-forum/how-to-open-a-catalog-item-in-now-experience-wo...

[Ankur Bawiskar]

@Tanushree Maiti 

the question asked by @KurapatiG is different

[Ankur Bawiskar]

@KurapatiG 

I don't know your test steps

please share screenshots etc and how are you testing manually