Using ATF How to open a Catalog item submitted in ESc portal at HAM workspace (inventory)

[KurapatiG]

Hi All,

Scenario: User submits a catalog in ESC. Now as an Asset Manager want to open the same record in HAM workspace.

Can you suggest.

Note: We have tried Custom UI steps , tried using Filter to the list, opening existing record and all. Nothing worked.

[KurapatiG]

@Ankur Bawiskar any suggestions?

[Ankur Bawiskar]

@KurapatiG 

there are OOTB test steps to open record in Workspace

but you will have to know using some filter condition which record to open

the submit step of Record producer gives you the sysId of the record created

After that step using record query step and query the inventory table with this sysId

Then in next step open the record in workspace using OOTB test step

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[KurapatiG]

I have tried Open Existing record  and able to open normally, But if I try to open in the workspace it says record not found.
please find attached screenshots ( Trying solution on personal pdi with incident)

[KurapatiG]

@Ankur Bawiskar 

[Ankur Bawiskar]

@KurapatiG 

what's there in Step 8?

Remember incident table has OOTB query BR which will run and restrict the record

The ATF user you are using is satisfying that query BR for that record?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏