The following is in Xanadu. I made a change to the Preferred Contact Source file which is a ux client script include file. After the change, I do the following:
1) Got to Service Operations Workspace
2) Open the On Call Calendar
3) Click on a user in the On-call Calendar
Usually, the user's contact phone and email will pop up. Now, I just get a blank card instead. And if i click it again, the card keeps spinning.
Here's the original script:
I basically changed "phone" to "mobile_phone". The problem is when I change it back, the problem still keeps happening. I've tried clearing the servicenow cache and that does not fix the problem. The only way I've been able to fix it is to restore from a previous backup.
