What options within Workspace and Now Assist can help with Knowledge Article Compliance?

[dadams3]

Good Timezones, 

We are currently in the process of moving to Workspace and eventually, utilizing features within Now Assist (or one of the other AI features within ServiceNow). An issue that we're trying to solve is more consistent compliance with filling out the templates set into place for Knowledge Articles. While we have a review process to help mitigate this when one is set to expire (after 365 days of its last edit), it doesn't assist with the initial creation for the articles.

I have an idea to create a new knowledge form with mandatory fields and utilize workflows to review if specific fields are filled out, though, I worry about the limitations that it could introduce. 

Are there any features OOTB for Workspace and Now Assist that could assist with reviewing a knowledge article based on a predetermined template or some similar?

Thank you!

[Manish2026]

Hey @dadams3 ,

One possible solution is to use mandatory fields and UI Policies in the Knowledge form to ensure that users follow the predefined template while creating articles. You can also use Business Rules or Flow Designer to validate required fields before submitting an article for approval.

Additionally, Now Assist can help review and improve article content, but custom validation may still be needed to enforce your organization's specific template requirements.

[dadams3]

I was thinking something similar would be best. My idea was to have a flow created that would enforce UI polices to check if an article is filled out correctly and decline publishing if it doesn't. 

Was also wondering if perhaps a feature within Now Assist or other AI clients in ServiceNow could do something similar, but I haven't found anything so far. Thank you!