why single score number on data visualization is showing differently on dashboard and list view

teja1234
Tera Contributor

‎05-20-2024 06:59 PM

why single score number on data visualization is showing differently on dashboard and list view ? 

 

can someone please let me on this issue.

 

teja1234_0-1716256619854.png

when I clicking on the one of the tile list view I can't able to see all records.

 

teja1234_1-1716256747166.png

 

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4 REPLIES 4

Rachna S
Tera Guru

‎11-25-2024 01:13 AM

Hi,

 

Did you manage to figure out why your visualizations were showing different count ? We are currently experiencing the same issue.

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Tiger_bubu
Tera Expert
In response to Rachna S

‎11-25-2024 01:21 AM

Are there any hidden Records due to security ? 

 

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Rachna S
Tera Guru
In response to Tiger_bubu

‎11-25-2024 02:00 AM - edited ‎11-25-2024 02:01 AM

Hi,

 

Nope no. When I hover over a bar for example, count I see is 777. when I click on the same bar, count changes to 786. So basically the filter that I need working seems to be working on the surface but not on the list/drill down.

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Pradeep Thipani
Mega Sage
In response to Rachna S

‎11-25-2024 05:17 AM

Hi @Rachna S ,

 

Is that report OOB or custom one? If OOB please raise a Hi Case with ServiceNow they will help out. Share the configuration screenshots if that is custom report.

 

Thanks,

Pradeep

 

 

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Regards,
Pradeep
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